ICF · 8 hours ago
Senior App Engine ServiceNow Developer DHS Public Trust (Remote)
United States
Full-time
Remote
Mid, Senior Level
$99K/yr - $168K/yr
6+ years expICF is a global advisory and technology services provider, and they are seeking a Senior ServiceNow Developer to design and implement ServiceNow solutions for their clients. The role involves collaborating with various teams to ensure successful project execution and client satisfaction through effective solution design and implementation.
ConsultingInformation TechnologyProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements, and translate them into effective ServiceNow solution designs
Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies
Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields
Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes
Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference
Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes
Support end-user training to ensure a smooth adoption of the implemented solution
Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly
Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems
Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements
Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas, and contribute to the continued success of the team
Provide technical guidance to Associate ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice
Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status
Qualification
Required
US Citizenship is required (required by the federal government for this position)
Must be able to obtain a DHS Public Trust clearance
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply
6+ years of software development experience
2+ years of experience implementing ServiceNow solutions
1+ years of experience in CSM or ITSM
Preferred
2+ years of experience troubleshooting and resolving technical issues related to ServiceNow implementations
1+ year of experience with Portal customization
1+ year of experience scripting beyond basic ServiceNow scripts
1+ years of experience in Agile Scrum
Active DHS or DoW government clearance
Strong experience in App Engine
Certified in one or more additional mainline certifications, with preference for: ServiceNow Certified Application Developer, ServiceNow Certified System Administrator, Certified Implementation Specialist – Human Resources, Certified Implementation Specialist – Customer Service Management, Certified Implementation Specialist – Discovery, Certified Implementation Specialist – Software Asset Management, Certified Implementation Specialist – Project Portfolio Management
Hands-on experience (>480 hours each) in configuring or building 5 or more ServiceNow applications
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Familiarity with ITIL processes and IT Service Management (ITSM) principles
Strong scripting skills in JavaScript and GlideScript
Strong technical skills, including workflow configuration and business rule development
Experience in customizing UI and creating complex workflows
An understanding of integration techniques with external systems
Hands-on experience in troubleshooting and resolving technical issues
Detail-oriented tendencies with excellent problem-solving and analytical abilities
The ability to work effectively in a team-oriented, collaborative environment
Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally
Ability to work in a fast-paced environment
Company
ICF
ICF is a global consulting and technology services provider focused on making big things possible for our clients.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$59MKey Investors
New York State Department of TransportationU.S. Environmental Protection Agency
2023-02-13Grant· $29M
2021-03-15Grant· $30M
2006-09-28IPO
Leadership Team
John Wasson
Chairman, President and Chief Executive Officer
James Morgan
Chief Operating Officer and EVP
Recent News
2026-01-15
2025-12-15
2025-12-08
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