SGMC Health · 9 hours ago
PFS SUPERVISOR, PATIENT FINANCIAL SERVICES
Valdosta, GA
Full-time
Onsite
Mid, Senior Level
4+ years expSGMC Health is dedicated to improving community health through exceptional care. The Patient Financial Supervisor oversees patient accounts representatives, coordinates efforts to resolve complex accounts, and ensures compassionate communication with patients during billing and follow-up activities.
Health CareHospitalMedical
Responsibilities
Overseeing and supporting the work of patient accounts representatives
Coordinating representatives’ efforts to resolve complex accounts
Ensuring representatives’ interactions with patients are consistent and compassionate during billing and follow-up activities
Monitoring all self-pay and third-party collection activities for the hospital and its affiliates
Serving as a day-to-day resource for representatives
Establishing work schedules, assigning duties, and providing instructions
Ensuring staff maintain appropriate workloads
Ensuring staff are actively and appropriately communicating with payers regarding delayed, denied, and underpaid claims
Assisting staff when accounts are challenging, problematic, and/or unresponsive as necessary; escalating critical or ongoing issues to manager
Working with PFS staff to identify overpayments and provide refunds
Working with manager to develop, review, and revise policies and procedures to maintain the efficacy of the department
Qualification
Required
Associates degree in related field (Accounting, Business, or Finance) or equivalent and experience with advanced knowledge of the healthcare industry, including three years of progressively responsible work experience in healthcare finance
Must have at least four years of progressive related experience
Must possess strong problem-solving skills and effective time management skills
Must have strong understanding of fiscal, administrative and clinical systems
Expected to read and respond timely to emails through Outlook
Must be computer literate, proficient with Microsoft Office Products
Positive work ethic and attitude
Ability to maintain strict confidentiality with medical information, as well as other confidential information and confirm to HIPAA regulations
Ability to carry out supervisory responsibilities in accordance with SGMC's policies and procedures and applicable laws
Preferred
Certified Patient Account Representative (CPAR) desired
Experience with Patient Accounting Systems, Billing & Follow-up, Windows, Microsoft Office preferred. Excel is a must
Benefits
Low Healthcare Insurance Premiums
401(k) with employer match
Paid Time Off (PTO)
Employee discounts
Company paid life insurance
Short-Term and Long-Term Disability
Cancer Insurance
Accident Insurance
Pet Insurance
Tuition Reimbursement
On-the-job training and skills development
Opportunities for growth and advancement
Employee Assistance Program
Company
SGMC Health
SGMC Health is the most comprehensive health system serving South Georgia and North Florida.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ronald E. Dean, MBA, FACHE
President and Chief Executive Officer
John Moore
Senior Vice President and Chief Financial Officer
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