LoanMart · 17 hours ago
Late Stage Recovery Collector (remote-Nevada)
United States
Full-time
Remote
Mid Level
3+ years expLoanMart is a leading auto title lender in California, providing assistance to financially stressed borrowers. The Late Stage Recovery Collector will engage with customers to negotiate payment arrangements and manage repossession processes while adhering to regulatory guidelines.
BankingFinanceFinancial Services
Responsibilities
Make payoff arrangements with customers to avoid or postpone vehicle repossession
Follow up on previously made payment arrangements as necessary
Using new/updated information provided through your skip-tracing efforts, regularly follow up on outstanding repossession orders to ensure agents are pursuing vehicles
Generate fresh location leads for our vehicle repossession agents
Meet production metrics in a fast-paced and growing department
Locate and engage the customer in negotiations and/or vehicle surrender while meeting strict company guidelines and federal guidelines under the Fair Debt and Collections Protection Act
Other duties may be assigned, as needed
Qualification
Required
Tenacity
Exceptional persuasion skills
Creative thinking
Respect for regulatory boundaries
Make payoff arrangements with customers to avoid or postpone vehicle repossession
Follow up on previously made payment arrangements as necessary
Using new/updated information provided through your skip-tracing efforts, regularly follow up on outstanding repossession orders to ensure agents are pursuing vehicles
Generate fresh location leads for our vehicle repossession agents
Meet production metrics in a fast-paced and growing department
Locate and engage the customer in negotiations and/or vehicle surrender while meeting strict company guidelines and federal guidelines under the Fair Debt and Collections Protection Act
Reliable high-speed internet, secure Wi-Fi, and a stable power source to prevent disruptions
Secure, private workspace suitable for company equipment that is free of interruptions and background noise
Ability to maintain confidentiality and follow all security protocols
Ability and consent to participate in virtual meetings and remote monitoring
Preferred
3 to 5 years of late-stage auto loan or secured-lending collections
Familiarity with computer/internet, MS Word and Excel
Skip-tracing programs such as Experian, US Tracers, and/or Clear
Professional communication techniques that balance your ability to provide positive customer service while yielding recovery results
Ability to adapt to ever-changing pool of past-due accounts with respect to the difficulty and complexity of the accounts
Benefits
Top tier medical, dental, vision plans
Free life Insurance and for-purchase supplemental insurance plans
401(k)
Employee Assistance Programs
Multiple paid time off programs
Company
LoanMart
LoanMart devotes to customer service and addressing customer's needs.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$100M2016-03-15Debt Financing· $100M
Leadership Team
A
Amit Vermani
Chief Risk Officer
Recent News
2025-09-17
2025-07-26
PR Newswire
2023-12-11
Company data provided by crunchbase