AdaptHealth · 15 hours ago
Office Support Associate
Port St Lucie, FL
Full-time
Onsite
Entry Level
1+ years expAdaptHealth is a company that offers full-service home medical equipment products and services to empower patients to live their best lives. They are seeking an Office Support Associate to manage inbound and outbound calls, assist customer service, and ensure successful service for patients.
Health CareHospitalMedical Device
Responsibilities
Develop and maintain working knowledge of current products and services offered by the company
Answer all calls within 3 rings
Answers all incoming telephone calls and directs caller to the appropriate recipient
Takes messages for all departments as needed
Assists customer service representatives as required
Responsible for handling Customer Satisfaction Survey and Questionnaires
Assists with the daily paperwork
Assists with the Service Plus program
Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs
Assists other departments with clerical help as required
Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
Pays attention to detail and has great organizational skills
Customer service oriented with excellent verbal and written communication skills
Flexible with the actual work and the hours of operation
Review all required documentation to ensure accuracy
Answer all calls and emails in a timely manner, in adherence to their goals
Be courteous in assisting patients with their needs
Maintain patient confidentiality and function within the guidelines of HIPAA
Other duties as assigned
Qualification
Required
High School Diploma or equivalency
One (1) year of customer service, administrative or clerical experience is required
Company
AdaptHealth
AdaptHealth is a provider of home healthcare equipment, medical supplies to the home and related services in the United States.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.95BKey Investors
One Equity PartnersThe Firmament GroupDeerfield
2024-09-16Post Ipo Debt· $950M
2021-04-26Post Ipo Debt· $300M
2020-07-02Post Ipo Equity· $2.25M
Leadership Team
Suzanne Foster
Chief Executive Officer
Albert Prast
Chief Technology Officer
Recent News
Company data provided by crunchbase