The Futures App · 17 hours ago
Customer Success Representative
Los Angeles, CA
Full-time
Onsite
New Grad, Entry LevelThe Futures App is dedicated to helping customers succeed, and they are seeking a Customer Success Representative to support their Customer Success Managers. This role involves executing onboarding tasks, driving customer adoption, and resolving issues to ensure a smooth experience for clients.
PaymentsSaaSSmall and Medium BusinessesSoftwareSports
Hiring Manager
Colin Brophy
Responsibilities
Onboarding Execution: Support Customer Success Managers by executing onboarding tasks and working directly with customers via Zoom and async communication to drive fast time to value
Hands-On Configuration: Spearhead account setup, data entry, and feature configuration to support CSM-led onboarding and activation
Adoption Enablement: Execute specific tasks in service of enabling customers use the platform correctly and consistently
Issue Resolution: Troubleshoot and resolve customer questions and issues, escalating when appropriate to ensure nothing blocks activation or adoption
CSM Support: Execute day-to-day tasks across CSM-owned accounts, including account updates, documentation, data entry, and customer outreach
Account Documentation: Maintain accurate notes, account statuses, and activity records to ensure internal clarity and clean handoffs
Cross-Functional Feedback: Surface recurring issues, document customer feedback, and identify adoption blockers to Customer Success and Product teams
Qualification
Required
Support Customer Success Managers by executing onboarding tasks and working directly with customers via Zoom and async communication to drive fast time to value
Spearhead account setup, data entry, and feature configuration to support CSM-led onboarding and activation
Execute specific tasks in service of enabling customers use the platform correctly and consistently
Troubleshoot and resolve customer questions and issues, escalating when appropriate to ensure nothing blocks activation or adoption
Execute day-to-day tasks across CSM-owned accounts, including account updates, documentation, data entry, and customer outreach
Maintain accurate notes, account statuses, and activity records to ensure internal clarity and clean handoffs
Surface recurring issues, document customer feedback, and identify adoption blockers to Customer Success and Product teams
Takes responsibility for customer outcomes and internal deliverables
Moves quickly and decisively while maintaining quality
Understands product capabilities, customer use cases, and common friction points
Communicates honestly and seeks to continuously improve
Operate in lockstep with CSMs, sales, and product to support shared goals
Motivated to grow, learn, and contribute without ego
Benefits
Long term disability
Medical
Dental
Vision
401(k) w/ company match
Comprehensive medical, dental, and vision policies - TFA covers 75% for the employee and 50% for dependents
Traditional 401(k) & Roth 401(k) w/ 3.5% match
Comprehensive disability coverage to ensure peace of mind in case of unexpected illness or injury
Company
The Futures App
The Futures App is SaaS platform for sports teams and organizations.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$9.14MKey Investors
Soul Venture PartnersEntrada Ventures
2024-08-29Seed· $3.49M
2023-08-02Seed· $3M
2021-05-01Pre Seed· $2.65M
Leadership Team
Colin Brophy
Co-Founder & Sales Leader
Jake Hirabayashi
Founder
Recent News
2025-03-24
Company data provided by crunchbase