NetSuite · 7 hours ago
Senior Manager, Data Center Operations
Lehi, UT, United States
Full-time
Onsite
Senior Level, Lead/Staff
$120K/yr - $252K/yr
10+ years expNetSuite, a leader in cloud solutions, is seeking a Senior Manager of Data Center Operations. This role involves overseeing operations across multiple data centers, managing teams for technical issues, and leading expansion activities while ensuring adherence to high standards.
Cloud ComputingComputerCRMiOSSaaSSoftware
No H1B
Responsibilities
Oversees Data Center Operations team across multiple data centers
Oversees multiple teams, integrates operations metrics into broader business line strategy
Directs performance evaluations for multiple teams, integrates findings into broader business line strategy
Supervises analysis of physical, power, and cooling capacity for multiple teams, integrates findings into broader business line strategy
Leads Guides collaboration across functions to support continuous improvement efforts in alignment with industry best practices, and mentors team members
Directs multiple teams providing support for escalated complex technical issues
Proposes and implements advanced strategies for issue triage and leverages automation, scheduling, and monitoring tools to prevent and resolve potential problems
Identifies, documents, and standardizes issues, processes, and solutions, ensuring consistency and accuracy in the data center knowledge base, tailored to departmental requirements
Guides team members to implement strategy for incident or crisis management protocols in alignment with business continuity plans
Leads team members in performing Root Cause Analysis (RCA) following crises or incidents, and updates documentation to capture process improvements
Oversees the management of new region builds and expansion activities, both onsite and remotely
Acts as a senior liaison with project teams and data center engineering, ensuring comprehensive timelines and capacity needs are strategically managed for a broad array of expansion projects and site builds
Collaborates with and directs project teams to maintain world-class standards in all expansion projects and site builds
Leads multiple teams in installations, repairs, inventory management, and logistics tasks for data centers
Creates and enforces standards for component replacements and upgrades
Recommends and oversees significant purchases or upgrades for data centers
Directs high-level planning and coordination of rack deployments, installations, and network infrastructure upgrades/changes
Implements advanced maintenance strategies of the Data Center facilities with regard to efficiency and stability (e.g. containment, air flow & pressure, power trains)
Manages multiple medium- to large-scale projects or initiatives across teams, ensuring timelines, deliverables, and budgets when applicable are monitored and met
Provides direction to teams on project work, setting priorities, and aligning with business needs
Guides teams on adjusting plans to accommodate resource or timeline changes
Drives cross-functional partnerships to align on expectations and shared objectives across multiple teams
Coaches team members to develop strategic relationships with business leaders, stakeholders, and external partners to foster collaboration and long-term success
Promotes inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected
Provides direction to multiple teams on addressing complex operational and/or technical issues as well as providing guidance on analyzing complex data and/or information to identify solutions
Reviews and provides insights into unresolved or critical issues, helping the team to identify potential solutions
Models engaging in continuous learning to deepen expertise and stay ahead of industry trends, integrating best practices into strategic planning
Leverages feedback to drive personal and team skill improvements
Identifies skill gaps across teams, and empowers team members to pursue learning and knowledge sharing opportunities that build their expertise in new areas and coaches them to apply learnings to advance the organization
Drives team to collaborate on, develop, and implement ideas to increase the efficiency and effectiveness of processes, protocols, and workflows within and across teams, providing oversight
Guides team to adopt new ideas for alternative approaches and methods and encourages feedback for continued improvement
Drives performance across teams by providing feedback and coaching in alignment with performance management processes, guidelines, and expectations
Discusses development goals with team members, shares opportunities to facilitate career development, and ensures individual goals are aligned with broader organizational goals
Develops and manages talent acquisition pipeline by leading candidate interviews, monitoring promotion eligibility, and/or orchestrating talent resources
Qualification
Required
10+ years of experience in Data Center Operations
Ability to read, write, and speak English
Experience in managing and integrating team performance
Experience in operations metrics and capacity analysis
Experience in crisis management and root cause analysis
Experience in leading new region builds and expansion activities
Experience in installations, repairs, inventory, and logistics
Experience in enforcing standards for component replacements and upgrades
Experience in implementing advanced maintenance strategies
Experience in managing multiple medium- to large-scale projects
Experience in driving cross-functional partnerships
Experience in addressing complex operational and/or technical issues
Experience in continuous learning and improvement
Experience in performance management and talent acquisition
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
Recent News
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