Pursuit Collection · 5 hours ago
IT Field Support Technician
Denver Metropolitan Area
Full-time
Hybrid
Entry Level
$64K/yr - $70K/yr
1+ years expPursuit Collection is a hospitality and attractions company that creates opportunities for guests to connect with iconic destinations. The IT Field Support Technician provides high-touch support for employees in the Denver and Phoenix offices, ensuring seamless IT service management and maintaining IT infrastructure.
Adventure TravelProfessional ServicesTravel Agency
Responsibilities
Provide high-touch, personalized support for employees and executives in Denver and for remote locations
Set up and maintain pcs, and peripherals with attention to company standards, user preferences, and business needs
Coordinate user onboarding/offboarding, hardware refreshes, and desk setups
Administer and optimize ITSM workflows for incident, request, change, and asset management
Cleanse and standardize user and asset data across our ITSM tool, Active Directory, and Entra ID
Align IT data with HR records from Workday to ensure consistency in identity and access management
Ensure accurate and timely updates to user roles, group memberships, and access permissions based on HR data
Support CMDB accuracy and asset relationships within our systems
Document data flows and normalization rules to support operational transparency
Conduct regular software audits using our ITSM asset data
Help track license entitlements, usage, and renewals for key applications (e.g., Microsoft 365, Zoom, Adobe)
Identify opportunities for cost savings through license optimization and reallocation
Ensure devices are properly tracked in our ITSM system and secured according to company policy
Assist with level 2 technical support for all computing, peripheral, network, and system issues via ticketing system
Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
Collaborate with off-site shared services team and participate in a 24/7 on-call rotation schedule
Lead IT portions of new hire onboarding orientations, ensuring users are equipped and informed
Create and maintain internal KB articles for common issues, procedures, and onboarding guides
Ensure documentation is clear, up-to-date, and accessible to both IT staff and end users
Maintain and support AV equipment, conferencing tools, and connectivity in meeting rooms
Qualification
Required
A degree in Information Technology or related field, or equivalent experience is preferred
1-2 years' experience installing and supporting desktop computers and peripherals, both Windows and MAC workstations
Solid foundation in operating systems, hardware components, system integrations, and troubleshooting techniques
Robust knowledge of networking fundamentals
Experience with Microsoft Office 365 and Teams platform
Experience with ITSM Tools (preferably Freshservice), Active Directory, Entra ID, and Workday
Ability to author documentation and KB articles with both text and graphical elements
Professional communication skills with the ability to support users of varying skill levels
Strong commitment to building positive working relationships
Ability to organize and prioritize multiple tasks in a fast-paced environment
Sense of urgency to complete job duties accurately and in a timely manner
Self-starter and thought leader for the infrastructure department
Must be able to lift and move up to 50 lbs. with help
Valid driver's license and passport required
Up to 15% of travel may be required
Scripting experience in Python and PowerShell
Benefits
Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources
Company
Pursuit Collection
Pursuit connects guests and staff to iconic places through unforgettable experiences that become inspiring stories to tell.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Samuel Auck
Chief Financial Officer
Recent News
Morningstar.com
2025-05-27
Denver Business Journal
2025-03-26
Company data provided by crunchbase