Bob's Discount Furniture · 16 hours ago
Bob's Squad Office Support Associate
North Dartmouth, MA
Full-time
Onsite
New Grad, Entry Level
$15.88/hr - $15.88/hrBob's Discount Furniture is a leading omni-channel furniture retailer in the country. They are seeking a Bob's Squad Office Support Associate to provide exceptional support throughout the customer journey, assisting guests in person, over the phone, and across digital platforms.
FurnitureHome Decor
Responsibilities
Assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience
Help with orders, manage calls, and support store teams using technology and service skills
Demonstrate strengths in guest communication and empathy, omnichannel customer support, order entry and accuracy, cash handling and payment processing, multitasking, problem-solving, and technology adaptability
Qualification
Required
Must be at least 18 years old to be considered for employment with Bob's
Ability to work flexible retail hours
Strong verbal communication, judgment, and customer service skills
Basic computer proficiency and willingness to learn new technologies
Guest communication and empathy
Omnichannel customer support (in-store, phone, digital)
Order entry and accuracy using support systems
Cash handling and payment processing
Multitasking and follow-through
Problem-solving and root cause analysis
Positive mindset and professionalism
Technology adaptability and system usage
Preferred
Experience in retail, call centers, or customer service
Sales or CRM system familiarity
Experience supporting store operations or fulfillment
Benefits
National Medical, Dental, and Vision Insurance
Paid Vacation, Sick Days, Holidays, and your Birthday
401(k) Profit Sharing Plan with a generous company match
Pet Insurance and employer-paid Life Insurance
Legal & Financial Planning assistance and wellness resources
Tuition Reimbursement and employee scholarships
Ongoing training and career development through Workday Learning
Employee Discount on Day 1, plus merchant partner savings
Company
Bob's Discount Furniture
Bob's Discount Furniture is a privately owned chain of furniture stores in the United States.
Founded in 1991
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2013-12-30Acquired
Leadership Team
Bill Barton
President and CEO
Austin Fredenrich
Talent Acquisition Partner
Recent News
2026-01-22
Digital Commerce 360
2026-01-14
Retail Insight Network
2026-01-13
Company data provided by crunchbase