Veteran Benefits Guide · 15 hours ago
Learning & Development Specialist
Las Vegas, NV
Full-time
Hybrid
Mid Level
$74K/yr - $74K/yr
3+ years expVeteran Benefits Guide is dedicated to serving our nation’s service members by assisting Veterans with the VA claims process. They are seeking an experienced Learning and Development Specialist to facilitate impactful training programs for new hires and current employees, aligning with the company's strategic goals for professional growth.
Customer ServiceEmployee BenefitsHealth CareService Industry
Responsibilities
Facilitate engaging, interactive training sessions (in-person, remote, and hybrid) for both new hire orientation and ongoing employee development
Conduct training needs assessments and serve as an L&D business partner to support departmental learning goals
Collaborate with subject matter experts (SMEs) and department leaders to design and update product-specific and professional development content
Utilize diverse instructional techniques, such as classroom training, virtual workshops, e-learning modules, and role-playing exercises to ensure inclusive learning experiences
Provide real-time coaching, feedback, and performance improvement planning for new and existing team members
Track attendance, test results, evaluations, and retraining needs in alignment with compliance and performance standards
Develop and maintain up-to-date training materials, including participant guides, job aids, and digital content
Model VBG’s core values and act as a mentor/resource for new hires as they acclimate to the organization
Qualification
Required
3–5 years of hands-on experience in learning and development, with a strong background in onboarding, professional development, and training delivery in a call center or high-volume service environment
Advanced understanding of adult learning principles, instructional design methodologies, and training lifecycle best practices
Demonstrated ability to lead full-cycle training projects—from needs analysis through post-training evaluation
Strong communication, presentation, and classroom/virtual facilitation skills
High attention to detail, excellent critical thinking, and the ability to adapt content for varied learning styles
Proficiency with Microsoft Office Suite, especially PowerPoint, and familiarity with LMS and e-learning tools
Strong interpersonal and organizational skills with the ability to manage multiple priorities
Ability to maintain discretion, professionalism, and composure in high-pressure situations
Bachelor's degree in organizational development, Instructional Design, Human Resources, or a related field is required
An equivalent combination of education and recent, relevant experience in a professional training role may also be considered
Company
Veteran Benefits Guide
Veteran Benefits Guide offers veterinary and disability services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joshua Smith
Chief Executive Officer
Eric S. Miller
Chief Financial Officer
Recent News
2025-05-17
2024-04-06
Company data provided by crunchbase