Exelon · 4 hours ago
Sr. Services Analyst - IT (ServiceNow)
Washington, DC
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $138K/yr
4+ years expExelon is leading the energy transformation, and they are seeking a Sr. Services Analyst to manage activities related to IT Asset Management in ServiceNow. The role involves supporting and maintaining ServiceNow capabilities, managing technical configurations, and ensuring the integrity of the Configuration Management Database (CMDB).
Clean EnergyCommunitiesEnergy
Responsibilities
Support, enhance and maintain ServiceNow Discovery and Service Mapping capabilities to ensure accurate population of infrastructure and application services in the CMDB
Execute deep technical configuration and scripting for ServiceNow ITOM, Discovery patterns, schedules, probes, and sensors, Mid server troubleshooting
Ensure efficient reconciliation and avoidance of CI duplication through effective identifiers and data policies such as the Identification Reconciliation Engine (IRE) Lead the build out, attestation, refinement and troubleshooting of Service Maps to ensure accurate representation
Perform regular Health Checks and operational reviews of Service Maps and Discovery error trackers, to identify incomplete mappings, broken dependencies, or other discrepancies and issues that require remediation
Helps maintains the governance, policies, and direction of the ServiceNow IT Configuration Management, Discovery and Service Mapping
Maintains the integrity of the ServiceNow’s CMDB
Identify improvements with internal consumers of data whose processes interact with ServiceNow
Perform, manage, and appropriately document work activities relating to IT service portfolios or products in support of our business partners
Carry out IT activities required to manage service level agreements. Assist others in planning and prioritizing work and schedule
Works closely with ServiceNow Platform Team, CI Class owners and ITSM peers
Participate in weekly backlog grooming and work track meetings and ensure ITOM, SM, and CMDB enhancements and stories are included in biweekly releases
Maintain and enhance engagement with various stakeholders
Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required
Maintain technical knowledge and business acumen within own discipline or function
As assigned, manage budget for area of responsibility
As assigned, manage working relationship with outsourcing partners
Qualification
Required
Bachelor's degree in Computer Science or related discipline and typically 4 to 7 years experience in Information Technology or, in lieu of a degree, 6 to 9 years of relevant work experience
Proficiency with data analysis in Microsoft Excel
Experience leading small IT projects or sub-teams and knowledge of IT project management
Strong problem solving and analysis ability
Excellent communications skills (written and verbal)
Ability to work with remote project teams
Preferred
Scripting in ServiceNow
ITIL SACM
ServiceNow System Administration
ServiceNow Advanced System Administration
Certified Implementation Specialist - Discovery (CIS-DISCO) certification
Certified System Administrator (CSA) certification
Certified Implementation Specialist - Service Mapping (CIS-SM)
Certified Implementation Specialist - Data Foundations (CMDB and CSDM) Certification
Benefits
Annual Bonus for eligible positions: 15%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more
Company
Exelon
Exelon Corporation is a utility services holding company that provides services for energy generation businesses in the United States.
10001+ employees
H1B Sponsorship
Exelon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (5)
2022 (6)
2021 (4)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$900M2025-12-01Post Ipo Debt· $900M
2019-09-25IPO
Leadership Team
Calvin Butler
President and Chief Executive Officer
M. Bridget Reidy
Executive Vice President and Chief Operating Officer of Exelon
Recent News
2026-01-09
2025-12-24
Company data provided by crunchbase