PDS Tech Commercial, Inc. · 3 days ago
IT Operations Technician
Lewisville, TX
Full-time
Onsite
Entry Level
$29/hr - $34/hr
1+ years expPDS Tech Commercial is partnering with a leader in the steel industry to hire an IT Operations Technician to support day-to-day technology operations. This role involves providing technical support, maintaining IT infrastructure, and ensuring reliable access to technology that powers critical steel production processes.
EmploymentRecruitingStaffing Agency
Responsibilities
Provide technical support via phone, email, chat, ticketing systems, and in person
Support both onsite employees and remote locations
Install, configure, test, and support IT infrastructure and business applications
Order, deploy, track, and manage inventory of new, used, and loaner IT equipment
Troubleshoot and maintain computers, laptops, phones, printers, servers, conference room A/V, digital signage, access control systems, and network devices
Create and maintain user accounts and group memberships
Procure, configure, distribute, and support mobile devices
Assist with software installation, licensing, and troubleshooting
Create and maintain technical documentation
Participate in IT projects and perform additional duties as assigned
Rotate through on-call IT support, including evenings and weekends as needed
Qualification
Required
Minimum 1 year of technical experience supporting users with computers/laptops, desk phones, mobile phones, and printers
IT-related associate degree, or an equivalent combination of education and experience
Ability to travel as needed to support other divisions
Willingness to work weekends and nights as required
Strong troubleshooting, communication, and customer service skills
Preferred
Experience with MS Windows, Office 365, and mailbox setup
Experience assembling, upgrading, and troubleshooting computer hardware and peripherals
Experience supporting network equipment, conference room A/V, and security systems (cameras, badges)
Familiarity with workstation imaging and MDM solutions (e.g., Microsoft Intune)
Prior experience in a heavy industrial or manufacturing environment
Helpdesk or customer support experience
Certifications or knowledge including: AZ-900, MD-102 Endpoint Administrator Associate, Microsoft Intune fundamentals
Experience with PowerShell, cloud migration, Microsoft ADO, or Agile methodologies
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
PDS Tech Commercial, Inc.
PDS Tech Commercial is an award winning staffing agency that has been exceeding expectations since 1977.
5001-10000 employees
H1B Sponsorship
PDS Tech Commercial, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Matthew Hahn
CIO
Company data provided by crunchbase