InfoTrust · 2 days ago
Customer Solution Advisor
United States
Full-time
Remote
Mid Level
4+ years expInfoTrust is a global consulting and solutions agency focused on leveraging data to enhance marketing performance. The Customer Solutions Advisor role is crucial for building strategic partnerships with customers, managing account renewals, and driving retention and growth through analytics and privacy-centric solutions.
Analytics
No H1B
Responsibilities
Strategic Account Management: Build and nurture strong, multi-level relationships with key stakeholders, ranging from day-to-day contacts to executive leadership (VPs, SVPs, C-level), while proactively monitoring data consumption and usage to maintain high satisfaction levels
Revenue Growth & Contract Management: Lead the renewal process for all aligned accounts with the goal of meeting and exceeding retention targets. You will manage contract dates, drive renewals to signature, and identify upsell opportunities to increase Spend Under Management (SUM)
Value Articulation & Education: Confidently present InfoTrust’s analytics and privacy-centric solutions, articulating their value and ROI to marketers through data-driven insights and storytelling. You will act as an educator, helping clients understand how the AdTech ecosystem and Google platforms solve their specific business challenges
Customer Success Planning: Develop and lead customer-centric success plans tailored to unique client goals. This includes facilitating Executive Business Reviews (QBRs/ABRs) to assess progress, present value, and strategize future initiatives
Cross-Functional Collaboration: Partner closely with Sales, Delivery, and Business Units to ensure seamless customer onboarding and efficient resolution of issues. You will actively gather feedback to inform solution development and improve the overall customer experience
Qualification
Required
4+ years of experience in account management, customer success, or a related field, with a focus on revenue growth, retention, and contract management
Strong working knowledge of the Google Marketing Platform (GA4, CM360, DV360) and the digital advertising industry, with the ability to explain complex technical concepts to non-technical stakeholders
Excellent presentation and communication skills, capable of building rapport and commanding credibility with executive-level stakeholders
Proven track record of analyzing customer data to identify opportunities for growth, expansion, and risk mitigation
Comfortable managing contract negotiations, including renewals and upselling strategies, and motivated by achieving retention targets
Love for growth, focusing on upskilling yourself, your clients, and staying on top of recent industry trends
Enjoy working cross functionally and can share experiences where you navigated the dynamics of working with sales, delivery, and client teams
Preferred
Experience applying artificial intelligence tools and principles to enhance productivity and decision-making workflows
Familiarity with Tag Management Systems (GTM, Tealium) or server-side tagging concepts
Benefits
Health/vision/dental insurance with employer-sponsored premiums
Unlimited PTO
A generous parental leave program
401k plan with company match
Tuition reimbursement
And much more.
Company
InfoTrust
InfoTrust is a Google Analytics Certified Partner, Google Analytics Premium Reseller.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Loban
Chief Growth Officer
Company data provided by crunchbase