Switchboard Hiring · 15 hours ago
Implementation Project Manager
Dallas, TX
Full-time
Hybrid
Mid Level
$85K/yr - $100K/yrSwitchboard Hiring is partnering with a growing B2B SaaS company based in Dallas to hire an Implementation Project Manager who loves being close to both the product and the customer. This role involves owning the end-to-end implementation experience for new customers, guiding them through onboarding, and ensuring software adoption and value delivery.
Human Resources
No H1B
Responsibilities
Lead new customer implementations from kickoff through go-live
Serve as the primary point of contact for client stakeholders throughout onboarding
Translate technical requirements into clear implementation plans
Coordinate timelines, milestones, and dependencies across teams
Identify risks early and proactively keep projects on track
Partner with internal teams (Product, Engineering, Support, Sales) to resolve issues
Ensure customers feel confident, supported, and set up for long-term success
Qualification
Required
Have experience implementing software for external clients, not just internal teams
Started your career in something technical (engineering, development, systems, integrations) and later moved into a more client-facing role
Are comfortable explaining technical concepts to non-technical audiences
Enjoy being hands-on and close to the work, not just tracking tasks
Can speak the language of finance teams (AP, accounting, workflows, controls) or are excited to learn
Like being in the office a few days a week to collaborate and build relationships
Experience in implementation, solutions consulting, technical project management, or similar client-facing roles
Background working with SaaS products
Strong communication and stakeholder management skills
Comfort juggling multiple implementations at once without dropping the ball
A practical, grounded approach to problem-solving
Benefits
Health, dental, and vision coverage starting your first full month
401(k) with employer match
Life insurance, short and long-term disability insurance
Generous paid time off + 11 paid holidays + 1 paid volunteer day
Paid parental and sick leave
Company
Switchboard Hiring
Switchboard Hiring gives growing teams the best of both worlds: the insider judgment of an internal talent leader with the reach and firepower of a top agency, all in one embedded senior recruiter.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase