Holiday Inn Club Vacations · 17 hours ago
Front Desk Specialist-Brownsville, VT
Brownsville, VT
Full-time
Onsite
Entry Level
$14.99/hr - $22.50/hr
1+ years expHoliday Inn Club Vacations is committed to strengthening families and providing exceptional guest experiences. The Front Desk Specialist will serve as the primary point of contact for guests, facilitating check-in and check-out processes while ensuring high levels of customer service and technical support.
Travel
Responsibilities
Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests. Answers all incoming calls and reservation inquiries
Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction
Maintains and is responsible for a house bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customer’s credit, and establishes how the customer will pay for the accommodation
Communicates with Housekeeping, as appropriate to expedite the cleaning of units
Performs other duties as assigned
Qualification
Required
High School Diploma or GED
Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment
A commitment to providing outstanding customer service
Knowledge of Microsoft Office Suite
Able to acquire a clear understanding of timeshareware applications
Basic knowledge of office equipment required to perform the job
Ability to establish and maintain effective working relationships with co-workers and leaders
Strong problem-solving skills
Capable of seeing a task through to completion
Strong organizational skills
Excellent verbal and written communication skills
Fluent in the English language
Preferred
Bilingual a plus
Benefits
Matching 401K
Growth & Developmental Opportunities
Comprehensive Medical, Dental & Vision Benefits
EAP – Employee Assistance Program
PTO - Paid Time Off
Travel Benefits, Discounts & FREE Points through our ClubGo Program
Tuition Reimbursement & Continuing Education Courses
Outstanding Company Culture
Company
Holiday Inn Club Vacations
Holiday Inn Club Vacations is a hospiatlity firm with various hotels and resorts.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jamie Kluetz
Vice President, Brand Experience and Design
John Staten
President
Recent News
2025-11-03
2025-10-24
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