Vivint · 16 hours ago
Revenue Program Manager
Lehi, UT
Full-time
Onsite
Mid, Senior LevelVivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. The Revenue Program Manager plays a critical role in ensuring the Field Ops Revenue Program runs effectively and improves performance across Vivint’s nationwide Field organization, providing administrative oversight and performance analysis.
ElectronicsSecuritySmart Home
Responsibilities
SHX Program Administration & Operational Oversight
Conduct daily reviews of Expert schedules to identify work orders that do not align with SHX program rules; coordinate corrections with Scheduling
Monitor system tools (sales tools, dashboards, scheduling platforms, etc.) to ensure Experts have proper access and data is accurate
Support the recruiting and onboarding pipeline by coordinating with FSMs and Recruiting, maintaining applicant visibility, and ensuring smooth progression into the program
Identify and escalate operational discrepancies, gaps, or needs to Scheduling, Technology, Workforce Planning, or Field Ops leadership
Performance Monitoring & Weekly Program Planning
Analyze weekly program performance, including production gains, install quality, and behavior metrics
Identify markets, Managers, or Experts showing performance gaps and prepare targeted weekly recommendations
Provide Managers with actionable insights to improve their weekly plans and coaching strategies
Build weekly performance reports or snapshots that align with Managers’ planning cadence
Field Service Manager (FSM) Coaching & Leadership Support
Conduct coaching sessions with Managers during their designated Ops/administrative time to help them:
Diagnose performance gaps
Build coaching plans to address technical, behavioral, or productivity issues
Strengthen leadership capability in developing Pros and Experts
Follow up weekly with FSMs to measure improvement and adjust recommendations
Serve as a trusted advisor who elevates FSM leadership quality within the SHX program
Program Facilitation & Training Delivery
Own and deliver several core weekly calls for the program:
Tuesday AM – Leadership Training Call (FSMs) Equip FSMs to lead Experts effectively, understand program mechanics, drive performance, and handle questions
Tuesday PM – Recruiting Q&A for Field Managers Help managers understand the SHX program, the recruiting pipeline, and the expectations for moving Pros into Expert roles
Wednesday – New Expert Program Details Call Support onboarding in weeks 1–3: walkthrough of systems, pay, expectations, lead lists, and performance roadmap
Thursday – Skill-Development Call (All Experts) Facilitate weekly up-training for Experts on pitching, installs, sales fundamentals, objection handling, and overall performance readiness
Best Practice Identification & Program Improvement
Proactively identify top-performing Experts, study their methods, and extract learnings
Build replicable best-practice frameworks or processes that can be trained to the entire Expert group
Partner with Training & Development to formalize and scale new program content
Introduce improvements to the SHX program based on performance findings, field feedback, and stakeholder input
Cross-Functional Collaboration
Participate in monthly reviews with Scheduling, Technology, Workforce Planning, and Field Ops leadership to refine program rules and execution
Partner with the official Training organization to develop or refine LMS modules, certification paths, and training materials
Serve as the program’s voice in cross-functional problem solving and long-term planning
Travel and Field Immersion
This role requires regular travel to field markets to ensure deep understanding of the Smart Home Expert and Pro role and real-world execution of the program
Revenue Program Managers Are Expected To
Spend time in the field learning the Smart Home Expert role firsthand, including shadowing installs and other work
Be trained to a level of functional proficiency consistent with a Field Pro, enabling them to understand install workflows, sales conversations, system configurations, and field-level challenges
Travel to markets as needed to support onboarding, observe performance, coach leaders, and validate how the program is operating in practice
Use field exposure to inform coaching, performance insights, training content, and program improvements
Travel expectations will vary by business need but should be anticipated as a regular and intentional part of the role, particularly during onboarding and periods of program expansion
Qualification
Required
Experience in program administration and operational oversight
Ability to conduct performance analysis and provide coaching support
Strong analytical skills to monitor and report on program performance
Experience in recruiting and onboarding processes
Ability to identify and escalate operational discrepancies
Experience in conducting coaching sessions and providing leadership support
Ability to facilitate training and deliver program content effectively
Strong communication skills to collaborate cross-functionally
Willingness to travel regularly to field markets
Functional proficiency consistent with a Field Pro role
Preferred
Experience in the smart home or energy industry
Familiarity with sales tools, dashboards, and scheduling platforms
Experience in developing training materials and LMS modules
Ability to identify best practices and implement program improvements
Benefits
Health
Dental
Vision
401(k) with company match
PTO
Employee product perks
Company
Vivint
Vivint offers an integrated smart home system along with in-home consultation, professional installation, monitoring, and support.
Founded in 1999
10001+ employees
H1B Sponsorship
Vivint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (20)
2023 (19)
2022 (26)
2021 (20)
2020 (24)
Funding
Current Stage
Public CompanyTotal Funding
$1.27BKey Investors
Goldman Sachs
2022-12-06Acquired
2020-01-21Post Ipo Equity· $488M
2020-01-21IPO
Leadership Team
Todd Pedersen
CEO and Founder
Brandon Bunker
Vice President of Artificial Intelligence
Recent News
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