Sunoco LP · 13 hours ago
IT Service Desk Technician
Dallas, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expSunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across the U.S. The IT Service Desk Technician role is part of the Retail Technical Help Desk, providing Point of Sale support for all Sunoco Retail locations and partners, primarily over the phone.
FuelOil and GasWholesale
Responsibilities
Troubleshoot customer issues relating to various hardware and software packages using pertinent questions, remote troubleshooting and walking customers through problem solving process
Respond to queries by phone, email or ticketing system
Ensure accuracy and completeness of logged ticket information to support reporting and escalations
Escalate to and work with onsite vendors as required to resolve issues
Follow up with customers to verify issues have been resolved
Work to resolve tickets within established SLA’s
Assist with software patch deployment projects and monitoring
Submit KB articles for issue resolution and software support to team leads
Provide positive customer support experience
Provide after-hours support on a rotational basis
Qualification
Required
0-2 years of experience in IT, Windows based desktop and/or POS (Point of Sale) support
Experience with ticket tracking systems and meeting ticket resolution SLAs
Experience with Local Area Networks, Wide Area Networks
Experience resolving standard Windows desktop issues, and basic understanding of PC and POS networking
This position requires strong customer service, written, and verbal communication skills
Preferred
Experience supporting POS (Radiant, VeriFone, Fiscal, Passport, etc.) in a c-store environment would be helpful, but not required
Experience with desktop support tools and the ability to quickly learn new tools and technologies
Company
Sunoco LP
Sunoco LP is a fuel distributor that supplies fuel to convenience stores, independent dealerships, commercial customers, and distributors.
1001-5000 employees
H1B Sponsorship
Sunoco LP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
$6.15B2025-09-04Post Ipo Equity· $1.5B
2025-09-04Post Ipo Debt· $1.9B
2025-03-20Post Ipo Debt· $750M
Leadership Team
Alison Gladwin
SVP & Chief Marketing & Administration Officer
Arnnie Dodderer
Chief Compliance Officer and Assistant General Counsel
Recent News
The Motley Fool
2026-01-07
MarketScreener
2026-01-06
Company data provided by crunchbase