Newrez · 6 hours ago
Senior Director, Learning & Development-Originations
Coppell, TX
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expNewrez is committed to exceeding the expectations of residential mortgage borrowers and business partners through superior service and effective communications. The Senior Director of Learning and Development – Originations leads the enterprise learning strategy for loan origination, overseeing training operations and advancing workforce capability aligned to production, quality, and compliance objectives.
FinanceFinancial Services
Responsibilities
Own the end‑to‑end originations onboarding experience for MLOs, processors, underwriters, and related specialists; define proficiency standards and certification gates
Embed TRID mastery through case‑based exercises, workflow scenarios, and job aids aligned with CFPB compliance resources
Integrate NMLS continuing education context (e.g., SAFE 8‑hour categories) into internal learning pathways, coordinate with approved providers when applicable
Lead quarterly learning reviews that connect training participation with production performance, audit outcomes, and compliance indicators; publish executive summaries and action plans
Standardize facilitation quality through instructor guides, rubrics, calibration sessions, peer observations, and targeted remediation
Ability to effectively and accurately convey information to others
Performs related duties as assigned by management
Qualification
Required
Bachelor's degree in business, Education, HR/OD, or a related discipline
10+ years of experience in training and learning & development, including 5+ years managing trainers/designers and leading enterprise‑level programs
Strong verbal communication skills; strong writing and composition abilities
Strong interpersonal skills with the ability to develop and maintain effective and professional relationships across the organization and with customers
Strong influencing and negotiation skills; consultative and collaborative work style
High learning agility with the ability to learn and integrate business variables and learn new systems and platforms
Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment
Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment
Strong project management and time management capability
Self-directed and comfortable working with ambiguity and uncertainty
High degree of professional maturity, integrity, ability to maintain confidential data and information
High degree of business acumen; strong technical aptitude
Strong Microsoft Office skills
Preferred
Master's degree in Human Resource Development/Organizational Development, Adult Education, or MBA
5+ years of experience in mortgage operations or sales training strongly preferred
Professional certifications (ATD CPTD, SHRM‑CP/SCP, or equivalent) are desirable
Benefits
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Company
Newrez
Newrez is your mortgage partner for all stages of your homeownership journey. We offer hundreds of mortgage products to match your needs.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joshua Bishop
Chief Operating Officer, Servicing
B
Bruce Williams
Vice Chairman
Recent News
2026-01-21
2026-01-17
Company data provided by crunchbase