Flatiron Health · 1 day ago
Senior Healthcare Application Specialist
United States
Full-time
Remote
Mid, Senior Level
2+ years expFlatiron Health is focused on reimagining the infrastructure of cancer care. They are seeking a Senior Healthcare Application Specialist to support the implementation of their OncoEMR product in oncology clinic settings, demonstrating deep knowledge of products and workflows to ensure exceptional performance and customer satisfaction.
BiotechnologyCloud ComputingElectronic Health Record (EHR)Health CareHealth DiagnosticsHospitalPersonal Health
Responsibilities
Support the implementation of OncoEMR within oncology clinic settings
Demonstrate deep knowledge of Flatiron’s products, workflows and clinical operations
Serve as primary practice contact during discovery, workflow validation and configuration, end user training, implementation go live and post go-live
Provide dedicated customer service throughout the life cycle of the implementation
Deliver an organized and sequential training curriculum to span e-learning and in person training
Understand the clinical, operational and billing workflows of a practice and all the functionality of OncoEMR application, and ensure the applications are customized accordingly
Partner with key stakeholders at practices to drive practice workflow changes
Collaborate with Flatiron Interface Team for required interfaces, Flatiron Project Management Team for overall implementation project delivery and bring in other team members within Flatiron when necessary
Assess the practice’s needs, training challenges and communication style
Organize, present and track progress on a comprehensive training program, both via video conference and in-person
Serve as quality control for practice set-up and customization
Oversee the Go-Live process at practice and provide practice support until hand-off to the Support and Account Management teams
Demonstrate OncoEMR application in any setting or computer environment (Mac, PC, etc.)
Ensure customer satisfaction with the implementation process
Qualification
Required
2+ years of experience implementing and training on software systems in the healthcare industry
Strong customer service experience, preferably in the EMR field
Excellent and error-free written and verbal communication skills
Experience developing and delivering an organized and sequential training curriculum
Attention to detail, excellent organizational skills, and strategic time management skills
Deep understanding and experience with technical troubleshooting and problem solving
Ability to maintain multiple simultaneous training schedules
Willingness to work flexible hours and travel up to 80% or more of the time
Preferred
Oncology billing knowledge or experience
Revenue Cycle Management knowledge or experience
Clinical experience, oncology experience preferred
Tech savvy with excellent skills in Excel and video conference software
Practice Management software experience, as a software user, trainer or tester
Benefits
Work/life autonomy via flexible work hours and flexible paid time off
Comprehensive compensation package
401(k) contribution to help you reach your retirement planning goals
Financial health resources including 1:1 financial advice
Mental well-being tools and services
Parental benefits and policies including family-building care and generous leave
Path to parenthood programs supporting fertility, adoption and surrogacy
Travel support for safe healthcare services
Company
Flatiron Health
Flatiron Health is a healthcare technology company that aims to improve lives by learning from the experience of every cancer patient.
1001-5000 employees
H1B Sponsorship
Flatiron Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (28)
2023 (16)
2022 (27)
2021 (29)
2020 (33)
Funding
Current Stage
Late StageTotal Funding
$324.95MKey Investors
RocheGoogle Ventures
2021-12-23Series D· $11.95M
2018-02-15Acquired
2016-01-06Series C· $175M
Leadership Team
Stephanie Reisinger
Senior Vice President and General Manager, Real-World Evidence (RWE)
Jacqueline Law
Vice President, Corporate Development
Recent News
2025-12-09
2025-12-06
Company data provided by crunchbase