National Jewish Health · 3 hours ago
Scheduling Customer Service Representative
Denver, CO
Full-time
Onsite
Entry Level
$20.69/hr - $27.36/hr
1+ years expNational Jewish Health is the leading respiratory hospital in the United States, known for its groundbreaking medical research and patient care. They are seeking Scheduling Customer Service Representatives to provide outstanding patient-centered care by scheduling appointments and maintaining communication with patients and clinical staff.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Provides excellent customer service to patients, co-workers, physicians and clinical staff
Schedules new patient appointments for both physicians and ancillary departments appropriately and accurately
Collects and updates all necessary patient demographic, insurance, and clinical information
Accurately updates computer systems with patient demographic, insurance, and appointment information
Ensures appropriate clinic has accurate patient information as to the nature, severity and duration of concern
Communicates with patients to keep them apprised of the status of their appointments
Monitors all aspects of individual patient schedules for continuity of appointments and appropriate prerequisite appointments
Communicates with Admissions, Financial Counseling and Utilization Management when necessary to ensure a successful patient visit
Communicates with clinicians to ensure that patient appointments are accurately scheduled
Maintains knowledge of NJH clinical operations, insurance procedures, and clinical terminology
Maintains appropriate level of expertise with the Registration systems, Scheduling system, Passport and Electronic Medical Record system
Qualification
Required
High School Diploma or equivalent required
One year customer service experience required
Preferred
One year patient scheduling or health care call center experience preferred
Candidates who are bilingual speaking Spanish are highly desired
Benefits
Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.
Company
National Jewish Health
National Jewish Health engages in medical research and treatment of patients.
1001-5000 employees
H1B Sponsorship
National Jewish Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (3)
2022 (8)
2021 (9)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Michael Salem
MD, President and CEO
Derek Abbott
Chair of Immunology and Genomic Medicine
Recent News
2026-01-14
2025-10-25
2025-10-02
Company data provided by crunchbase