Clinical Labs Of Hawai'i, LLP · 9 hours ago
Client Service Manager - Aiea Heights
Aiea, HI
Full-time
Onsite
Mid, Senior Level
$80K/yr - $100K/yr
4+ years expClinical Labs Of Hawai'i, LLP is dedicated to creating a supportive and inclusive workplace environment. The Client Service Manager will lead the Client Services Team, manage customer relationships, and generate additional business by consulting with clients and analyzing sales trends.
Clinical TrialsHealth CareHealth DiagnosticsMedicalTest and Measurement
Responsibilities
Manage/Lead the Client Services Team through field visits, site visits, problem solving, and acting as a liaison to laboratory management and operations
Train Client Service Representatives in accepted client service processes to maintain customer satisfaction and grow sales
Manage customer relationship functions through reports and evaluation
Generate additional business for the company through site visits and consultation with clients to increase the market share of existing products and services
Be an effective communicator, value teamwork, and being part of a team
Have a track record of accountability and be results oriented
Strong listening and interpersonal skills with the ability to build rapport
Work closely with the Sales Team to provide timely, professional, and courteous service to all AEL customers
Analyze data and interpret sales and test volume trends
Provide consistent touchpoints with the Client Services Team to include phone, email, meetings, and one-on-one field visits
Ensure the Client Services Team provides timely and accurate sales forecasts, activity, account updates, and reports via CRM system
Observe competitor activities, gather and interpret product and market intelligence
Interface with Regional Directors and Operations Managers to solve customer issues and develop plans and strategies for customer success
Participate in workgroups with various internal departments for efficiency gains and problem/payer resolution
Provide leadership and development to Client Service Representatives
Facilitate development of team building, foster trust and respect, manage conflict resolution and maintain positive morale
Other duties as assigned
Qualification
Required
Experience in client services, customer services, and/or laboratory operations (inpatient and/or outpatient)
Knowledge of laboratory processes, procedures, workflows, information systems, and quality control
Understands the operations and business of a clinical laboratory organization, especially client/customer service procedures and processes
Minimum four 4 years of leadership experience as a Supervisor or above over a staff operating in some aspect of laboratory operations, demonstrating the ability to lead a team to successfully achieve operational goals
Must demonstrate an ability to work as part of a team with good problem resolution skills and flexibility
The ability to communicate effectively, orally and written
Time management, analytical thinking, and computer skills are a must
Benefits
Free lab services for you and your dependents
Work-life balance, including Paid Time Off and Paid Holidays
Competitive benefits including medical, dental, and vision insurance
Help saving for retirement, with a 401(k) plus a company match
Company
Clinical Labs Of Hawai'i, LLP
Clinical Labs of Hawai'i, LLP with Pan Pacific Pathologists, LLC is the leading medical laboratory testing company in the State of Hawaii, offering a full range of anatomical and clinical tests for Hawai'i's medical community.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Yokota, SHRM-SCP
Human Resources Business Partner
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