Truist · 16 hours ago
Lead Infrastructure Engineer
Charlotte, NC
Full-time
Onsite
Senior Level
5+ years expTruist is a financial services company seeking a Lead Infrastructure Engineer responsible for the design, implementation, maintenance, and support of enterprise Windows Server environments. The role requires advanced technical expertise and ensures operational stability, security, and efficiency across the server ecosystem while adhering to organizational standards and compliance requirements.
BankingFinanceFinancial Services
No H1B
Responsibilities
Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities
Responds to issues in a timely manner by receiving and investigating incidents or service tickets
Analyzes and observes trends with technical issues and develops recommendations for long-term improvements
Documents all relevant end-user interactions and steps taken to resolve incidents
Has occasional contact with end-users
Communicates status of issue resolution to internal customers
May engage and manage outside vendors
Applies in-depth knowledge of application support and an understanding of best practices
Typically leads moderately complex projects and participates in larger, more complex initiatives
Solves complex technical and operational problems
Acts as a resource for teammates with less experience
May have people management responsibilities for a small team
Qualification
Required
Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience
In-depth knowledge in information systems and ability to identify, apply, and implement best practices
Understanding of key business processes and competitive strategies related to the IT function
Ability to plan and manage projects
Ability to solve complex problems by applying best practices
Ability to provide direction and mentor less experienced teammates
Ability to interpret and convey complex, difficult, or sensitive information
Preferred
Bachelor's degree and six years of experience or an equivalent combination of education and work experience
Banking or financial services experience
5+ years of hands-on experience administering Windows Server OS in enterprise environments
Strong proficiency in PowerShell scripting for automation and systems administration
Demonstrated experience performing in-place upgrades and system migrations
Solid understanding of server build standards, imaging, and lifecycle management
Familiarity with Active Directory, Group Policy, DNS, DHCP, and core Windows services
Strong problem-solving skills with an operations-focused mindset
Experience with Nutanix (AHV, Prism, cluster management)
Exposure to infrastructure automation frameworks (e.g., DSC, Ansible, Terraform)
Experience with ServiceNow for incident, change, problem, and CMDB processes
Understanding of virtualization technologies (Hyper-V, VMware)
Knowledge of monitoring platforms and log aggregation tools
Manage and support Windows Server environments (2012 R2–2022)
Develop and maintain PowerShell scripts for automation
Execute and document consistent server build procedures
Troubleshoot performance, reliability, and security issues
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
Vacation
Sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
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