Genesys · 13 hours ago
Associate Technical Account Manager
United States
Full-time
Remote
Entry Level
$55K/yr - $103K/yr
1+ years expGenesys is a company that empowers organizations to improve customer experiences through their AI-powered platform. The Technical Account Manager is responsible for ensuring customer success by providing technical expertise and fostering strong relationships with clients.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Adoption & Value Realization: Support the Genesys Account team in adopting features that align with the Customer's overall roadmap and business initiatives
Customer Advocacy: Serve as a trusted technical resource, advising customers on best practices, platform adoption, and risk management
Collaboration: Work closely with internal teams (Customer Care, DevOps, Customer Success, Product Management) to troubleshoot issues, drive product improvements, and support cross-functional projects
Leadership: Lead operational reviews, communicate with various stakeholders (including executives), and manage complex, high-stakes situations
Proactive Engagement: Monitor trends and provide recommendations for supporting adoption and escalation prevention
Technical Expertise: Apply technical knowledge in CX enterprise software and cloud contact center technologies, with an understanding of relevant tools and programming languages
Technical Risk: Manage account escalation and risk processes to ensure customer satisfaction
Qualification
Required
Bachelor's degree (or equivalent) and at least 1 year of relevant experience
Basic understanding of Cloud Computing and various technical disciplines (AI/ML, networking, programming, etc.)
Effective communication, negotiation, and project management skills
Ability to obtain Certification on Genesys Cloud Products within 45 days of employment
Ability to work in a fast-paced, multicultural environment and adapt to change
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase