Conexess Group · 9 hours ago
Technical Support Analyst- ONSITE Bloomfield, CT
Bloomfield, CT
Full-time
Onsite
Entry, Mid Level
2+ years expConexess Group is aiding a large healthcare client in their search for a Technical Support Analyst. This role involves providing guidance and assistance on client inquiries and problems related to IT systems, applications, hardware, and software. The analyst will contribute to the IT Support team by addressing support requests and ensuring client satisfaction.
ConsultingInformation ServicesInformation TechnologyStaffing Agency
No H1B
Responsibilities
Contributes to the IT Support job family in a support capacity
Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT
Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT
Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction
Escalates to or consults with senior staff when solution is unclear
Reports problems with procedures and makes suggestions for improvements
Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets
Works under own initiative, prioritizes own work, and meets agreed timescales
Work is subject to frequent review by more experienced professionals in IT Customer Support
Qualification
Required
2+ yrs of experience Level II support (phone, emails, or instant messenger)
Microsoft operating systems and Microsoft Office
Networking switches and data networks
IP telecommunications systems
Capability to analyze problems and use sound judgement for determining solutions
Ability to clearly communicate with customers and other IT staff
Aptitude for providing strong customer service through interactions and communications, verbally and written
A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity
Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT discipline
Preferred
At least 1 Year PC/LAN technical or equivalent experience preferred
Company
Conexess Group
Conexess Group is an information technology company providing IT staffing and project management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Austin Meibers
Partner / Owner
Company data provided by crunchbase