MVT · 15 hours ago
Manager I, Customer Success
El Paso, TX
Full-time
Onsite
Mid Level
3+ years expMVT Services is hiring a Manager for the Customer Success team in El Paso, TX. The Manager, Customer Success is responsible for leading and managing the team of Account Managers and Order Entry Specialists to ensure an efficient operation of the Account Management Department.
Brand MarketingContent MarketingMarketingPublic RelationsSocial Media Management
Responsibilities
Leads and manages a team of Account Managers. This includes training, coaching and performance monitoring
Develops and implements strategies to improve departmental efficiency, productivity, and quality of service
Fosters a positive team environment that promotes collaboration, teamwork, and continuous learning and improvement
Collaborates with cross-functional teams to ensure seamless delivery of services to customers
Evaluates and improve departmental processes and procedures to maximize efficiency and customer satisfaction
Resolves, escalates, and communicates issues through the proper management channels
Identifies present and future staff needs
Monitors departmental staff’s performance and determine if there is a need for additional training and/or development plans
Qualification
Required
High School Diploma or equivalent required
Proficient in Microsoft Office Suite or related software
Proficient in AS400 and PC Miler
Demonstrated ability in developing and implementing Customer Service processes and procedures
Ability to identify process tools and implement Standard Operating Procedures related to Customer Services operations
Required to work intermittent weekends based on business needs
Preferred
Three years related experience and/or training; or equivalent combination of education and experience preferred
Benefits
401(k)
Dental Insurance
Health Insurance
Life Insurance
Paid Time Off
Tuition Reimbursement
Vision insurance
Company
MVT
MVT is a boutique marketing communications agency.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Matt Van Tuinen
CEO
Company data provided by crunchbase