Cohere Beauty · 6 hours ago
Customer Success Manager Team Lead
Phoenix, AZ, US
Full-time
Onsite
Mid, Senior LevelCohere Beauty is a diverse team of strategic collaborators and product innovators. The Customer Success Manager Team Lead is responsible for leading a high-performing team to deliver exceptional customer experiences and maximize revenue growth opportunities through strategic account stewardship and operational excellence.
BeautyCosmeticsManufacturing
Responsibilities
Identify and pursue business opportunities to grow our existing customer base
Lead and manage the internal account management process, providing direction and support
Serve as the primary point of contact for cross-functional team leads, fostering effective communication and collaboration in support of our customers
Maintain relationships with customers by providing support, information, and guidance, while researching and recommending new opportunities
Understand customers’ goals, challenges, and needs, and proactively identify opportunities to enhance their experience and drive success
Collaborate with cross-functional teams to address customer needs and deliver solutions that align with their objectives
Onboard new customers, providing guidance and support through the implementation process
Lead discussions with customers in relation to their forecast, changes, and newness, and update our internal files
Monitor customer satisfaction levels and proactively address any issues to maintain high levels of retention and loyalty
Analyze customer usage data and metrics to identify trends and opportunities for optimization
Prepare reports and presentations on customer success metrics, trends, and insights
Stay updated on industry trends, best practices, and competitive landscape to better understand customers' needs
Perform other duties as assigned
Qualification
Required
Bachelor's degree or comparable experience
Proven track record of acquiring new customers and expanding product footprint in existing customer base
Strong interpersonal skills and ability to build rapport and trust with customers
Excellent communication skills, both verbal and written
Demonstrated ability to collaborate effectively with cross-functional teams
Empathetic and customer-centric mindset
Strong problem-solving skills and the ability to think critically and strategically
Proficiency in Microsoft Office Suite and CRM software
Ability to multitask, prioritize, and manage time effectively
High level of adaptability and resilience
Ability to maintain regular and predictable attendance
Company
Cohere Beauty
Cohere Beauty manufactures beauty and personal care products for various brands.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Christine Staples
Chief Executive Officer
Tara Chacho
Senior Vice President Business Development
Recent News
PR Newswire
2025-09-30
Global Cosmetic Industry Magazine
2025-09-03
Global Cosmetic Industry Magazine
2025-08-30
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