Idaho Housing and Finance Association · 17 hours ago
Mortgage Operations Supervisor
Boise,ID,US
Full-time
Onsite
Mid, Senior Level
3+ years expIdaho Housing and Finance Association is seeking a dedicated and experienced Mortgage Operations Supervisor to join their team. This role will oversee daily operations for the retail & broker channel, ensuring compliance and high-quality mortgage processing from application through closing.
FinanceFinancial ServicesNon ProfitReal Estate
Responsibilities
Supervise and support mortgage operations staff, including underwriters, processors, and closers, ensuring balanced workloads and timely loan progression
Monitor pipeline reports to ensure SLAs, rate lock expirations, and closing deadlines are met
Ensure compliance with federal, state, and investor guidelines (including TRID, RESPA, TILA, FHA, VA, Fannie Mae, Freddie Mac)
Monitor workflow and implement process improvements to enhance operational efficiency
Provide training, coaching, and performance feedback to team members
Maintain relationships with appraisal management companies and independent appraisers
Collaborate with internal and external stakeholders to facilitate smooth loan processing
Prepare and analyze reports on team performance, loan pipeline, and operational metrics
Address and resolve escalated and complex issues
Other job duties as assigned
Qualification
Required
3-5+ years of mortgage operations experience with a strong focus on broker/TPO lending
High school diploma or equivalent required
Previous supervisory experience required
Proficiency with LOS systems (e.g., Encompass or similar) and broker portals
Ability to manage multiple priorities in a fast-paced environment
High attention to detail and commitment to quality
Strong knowledge of mortgage documentation, disclosures, compliance and closing requirements
In-depth understanding of TRID, RESPA, TILA, and applicable state and federal regulations
Preferred
Bachelor's degree in business, finance, or related field
Company
Idaho Housing and Finance Association
Idaho Housing & Finance Association is a uniquely created & organized financial company & administrator of affordable housing resources.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Courtney Cuffe
Human Resources Business Partner
Deanna Ward
Director of Development, Home Partnership Foundation
Recent News
2025-09-24
Idaho Business Review
2025-05-01
2025-02-12
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