Partnership HealthPlan of California · 12 hours ago
Business Telecom Manager
Fairfield, CA
Full-time
Onsite
Mid, Senior Level
$119K/yr - $154K/yr
5+ years expPartnership HealthPlan of California is seeking a Business Telecom Manager responsible for leading the strategic planning and coordination of telecom-related business initiatives. This role acts as a liaison between business units and the technical telecom team, ensuring that communication solutions align with organizational goals and operational needs.
Health CareInsuranceNon Profit
Responsibilities
Collaborates with department leaders (Member Services, Health Services, Claims, PR, Admin) to gather and define telecom-related business requirements
Partners with IT leadership to align telecom strategy with broader digital transformation and customer experience goals
Prioritizes telecom feature requests and enhancements based on business impact, regulatory needs, and operational efficiency
Maintains a roadmap of upcoming telecom features (e.g., voicemail, call recording, speech analytics, VOIP upgrades) and coordinate release planning with the technical telecom team
Tracks and reports on the status of telecom initiatives, including feature adoption, user feedback, and ROI
Facilitates cross-functional meetings to align telecom capabilities with business workflows and customer service goals
Develops business cases for telecom investments and upgrades, including cost-benefit analysis and vendor comparisons
Ensures compliance with HIPAA, security, and privacy standards in telecom-related business processes
Provides direction and oversight for telecom-related training, change management, and communication plans
Monitors usage trends and analytics to identify opportunities for optimization and automation
Serves as the primary point of contact for business-side telecom escalations and service improvement initiatives
May supervise business analysts or project coordinators support telecom initiatives
Other duties as assigned
Qualification
Required
Bachelor's degree in Business Administration, Health Administration, Information Systems, or related field
Minimum of 5-6 years of experience in a business operations or project management role, preferably in healthcare or IT
At least 3 years in a leadership or management capacity
Experience working with VOIP systems, telecom vendors, and cross-functional teams
Strong Analytical, Organizational, And Communication Skills
Experience with business reporting tools, telecom analytics, and project management software
Valid California driver's license and automobile insurance for business travel
Preferred
Certifications in Business Analysis (CBAP), Project Management (PMP), or ITIL
Company
Partnership HealthPlan of California
Partnership HealthPlan of California is a non-profit community-based health care organization that contracts with the state to administer Medi-Cal benefits through local care providers to ensure Medi-Cal recipients have access to high-quality comprehensive cost-effective health care.
1001-5000 employees
H1B Sponsorship
Partnership HealthPlan of California has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
L
Lorna Veloso
Sr. Manager of OpEx/PMO
Recent News
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