MISUMI USA · 13 hours ago
Technical Operations Specialist
Schaumburg, IL
Full-time
Onsite
Mid Level
$60K/yr - $70K/yr
3+ years expMISUMI USA is a leading resource for factory automation components, and they are seeking a Technical Operations Specialist to manage custom manufacturing quoting and operational activities. The role involves coordinating information across customers, internal teams, and manufacturing partners while ensuring accuracy and adherence to processes in a fast-paced environment.
Manufacturing
No H1B
Responsibilities
Coordinate custom manufacturing quoting activities between customers and domestic/overseas manufacturing partners
Process multiple custom quoting opportunities in parallel while maintaining accuracy and adherence to defined processes
Track quoting progress in proper timelines and ensure priorities are adjusted as requirements or conditions change
Review customer-provided information (2D drawings, 3D models, specifications, quantities, delivery requirements) for completeness and consistency
Identify missing, unclear, or conflicting information and proactively coordinate with internal teams or customers to resolve gaps
Compare 2D drawings with 3D models, when available, and flag discrepancies for review and escalation
Serve as a primary coordination point to accurately communicate customer requirements to internal teams and manufacturing partners through clear written and verbal communication
Collaborate closely with Engineering, Operations, Product, Customer Service and Procurement to ensure alignment across functions
Coordinate with external manufacturing partners to clarify requirements, timelines, and documentation needs
Proceed with multiple concurrent projects and tasks in a fast-paced, high-volume environment
Organize, prioritize work effectively as conditions, urgency, or business needs change
Ensure deadlines and service expectations are met across all active projects
Support quality-related activities by working with Customer Service and Procurement Teams
Obtain, organize, and review quality and inspection documentation from manufacturing partners as required
Ensure customer requirements related to quality and delivery are clearly communicated and tracked
Maintain accurate and up-to-date records in internal systems, daily logs, databases, and team documentation
Identify recurring issues, inefficiencies, or process gaps and provide feedback to support continuous improvement initiatives
Follow established workflows while supporting to improve operational efficiency and consistency
Appropriately escalate technical, quality, or non-standard issues to Engineering Team or senior stakeholders based on defined guidelines
Communicate status, risks, and next steps clearly to relevant stakeholders
Ensure issues are raised early to minimize downstream impact
Provide operational support to other teams during peak periods, resource constraints, or shifting business priorities
Other duties and responsibilities as assigned
Qualification
Required
3+ years of experience in operations, administrative roles, customer support, or business coordination
Experience coordinating with multiple stakeholders, including customers, internal teams, and external partners
Strong written communication skills, primarily via email and chat, with the ability to convey complex information clearly and accurately
Ability to recognize ambiguity or missing information and appropriately escalate rather than make independent technical decisions
Preferred
Bachelor's degree in Mechanical, Automation or Industrial Engineering
Basic knowledge of 3D CAD and 2D drawings
Benefits
Medical (HMO/PPO/HDHP)
Vision
Dental
Life (Basic and AD&D)
Disability (STD and LTD)
Legal
Pet Insurance Plans
401(k) Plan with match
Commuter Transit Benefits
Employee Resource (EAP and GEAS) Plans
Fitness Club Membership
Tax Savings (HAS and FSA) Plans
Parental Leave
Paid Time Off
Paid Holidays
Company
MISUMI USA
MISUMI USA is an industrial automation company that provides press die and plastic mold products.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
R
Randy Yu
Chief People Officer / SVP Human Resources, Communications, Administration
Recent News
EIN Presswire
2025-10-10
Company data provided by crunchbase