Northwestern Mutual · 14 hours ago
Asst. Dir. Field Technology Operations
Utica-Rome Area
Full-time
Onsite
Lead/Staff, Director/Executive
$115K/yr - $222K/yr
5+ years expNorthwestern Mutual is a leading financial services company, and they are seeking an Assistant Director of Field Technology Operations. This role is crucial for executing the Technology Success strategy by leading a team that provides technology support to financial advisors while ensuring that technology initiatives meet the unique needs of the field.
AdviceConsultingEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceWealth Management
Responsibilities
Lead and coach a geographically distributed team of technology specialists (TS) to successfully enable effective and efficient technology support
Develop and maintain relationships with Network and District office leadership to understand and address resource and programmatic needs by office
Lead working teams in the strategic design, implementation, and execution of departmental priorities that drive NM’s transformation agenda, while also minimizing technology-related business issues
Collaborate with digital products, technology, and business teams on key technology initiatives, providing field VOC and proactively influencing the direction of adoption and support plans
Partner and consistently deliver with peers across Field Technology Operations to establish and sustain best practices for program operations and delivery standards
Continuously assess team performance via quantitative and qualitative measures as appropriate; taking corrective action where needed to improve capabilities, reduce inefficiencies, and enhance customer experience
Oversee team support strategies ensuring high-quality, value-added touchpoints to enable high customer satisfaction
Lead the strategic engagement of major technology integrations and moves with Network Office leadership. Ensuring Technology Specialist are fully supported to execute locally
Partner with 3rd party vendors in the active sourcing and onboarding of technology specialists and consultants
Qualification
Required
Degree in Information Technology, Computer Science, Business Administration, or a related field
Minimum of 5-7 years of experience in technology support or a related field, with at least 3 years in a lead, leadership, or managerial role
Proven track record of managing or leading technology support teams
Understanding of IT infrastructure, software applications, and network systems
Proficiency in troubleshooting and resolving technical issues
Experience with technology support tools and platforms such as ServiceNow or similar
Demonstrated ability to lead, motivate, and develop high-performing teams
Excellent project management skills, with the ability to prioritize and manage multiple initiatives simultaneously
Experience in strategic planning and execution of organizational goals
Exceptional verbal and written communication skills
Ability to collaborate effectively with cross-functional teams and stakeholders
Strong presentation skills, with the ability to convey technical information to non-technical audiences
Strong commitment to customer service and satisfaction
Ability to understand and address the unique needs and challenges of end-users
Strong analytical and problem-solving skills
Ability to identify root causes of issues and develop effective solutions
Ability to adapt to rapidly changing technology and business environments
Proactive approach to learning and implementing new technologies and best practices
Ability to align technology support strategies with broader organizational goals
Experience in driving process improvements and operational efficiencies
Demonstrated commitment to ethical practices and maintaining confidentiality
Preferred
Bachelor's degree preferred
Relevant certifications such as ITIL, PMP, or similar are preferred
Experience managing budgets and financial planning for technology support operations
Benefits
Flexible work schedules
Concierge service
Comprehensive benefits
Employee resource groups
Company
Northwestern Mutual
Northwestern Mutual delivers financial security to millions with life, disability income and long-term care insurance, and investments.
5001-10000 employees
H1B Sponsorship
Northwestern Mutual has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Timothy Gerend
Chairman, President and CEO
Phil Odella
COO/CFO
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