Morgan, Lewis & Bockius LLP · 9 hours ago
Technology Support Specialist
Washington, DC
Full-time
Onsite
Entry Level
$62K/yr - $99K/yr
1+ years expMorgan, Lewis & Bockius LLP, one of the world’s leading global law firms, is seeking a Technology Support Specialist I to provide support for computer and audiovisual hardware to ensure end-user productivity. The role involves troubleshooting hardware-related issues, serving as a liaison between IT and end users, and supporting audiovisual systems.
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Responsibilities
Responds to end-user hardware requests and performs restorative actions to resolve problems
Properly logs all requests, issues and their resolutions
Properly escalates critical issues to other local-team members or to Firm IT for level-3 support
Researches and locates available tools and processes to identify and avert troublesome trends as they develop
Responds to situations where standard procedures failed with hardware installations or upgrades
Actively participates (with testing and documentation) in software pre-pilots, pilots and roll-outs
Provides status reports to and communicates with the manager
Provides support for audiovisual and video conferencing systems and meetings
Unpacks, sets up, tests and installs all new equipment received by the local office
Tracks the type of equipment, the location of equipment and to whom the equipment is allocated
Performs all initial diagnoses of reported hardware errors to determine nature, possible cause and recommended course of action
Where possible, performs maintenance or recovery procedures to correct reported hardware errors
Contacts third-party maintenance personnel, when necessary, to service diagnosed hardware errors that cannot be resolved in-house
Performs standard preventive maintenance on specified equipment
Qualification
Required
Associate's degree (A.A.) in a related field and minimum one year experience in hardware and basic software support at a professional services organization or equivalent combination of experience and education
Strong customer service orientation, technical skills and interpersonal skills are required
Working knowledge of office productivity software, the Microsoft operating system, and/or audiovisual technologies
Benefits
A full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits, such as vacation, sick time, and parental leave
Company
Morgan, Lewis & Bockius LLP
From our offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, we work with clients ranging from established, global Fortune 100 companies to enterprising startups.
1001-5000 employees
H1B Sponsorship
Morgan, Lewis & Bockius LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
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Trends of Total Sponsorships
2024 (1)
2023 (5)
2022 (2)
2021 (6)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Aaron Suh
Partner
Andrew Gray IV
Partner
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