qode.world · 17 hours ago
ServiceNow ITSM Project Manager- BGV
New York, New York, United States
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expqode.world is seeking a highly experienced Project Manager with deep expertise in ServiceNow ITSM implementations and Background Verification (BGV) programs. The candidate will lead large-scale ITSM transformations, manage end-to-end BGV project delivery, and collaborate with cross-functional stakeholders to ensure timely, compliant, and high-quality outcomes.
Artificial Intelligence (AI)Human ResourcesInformation Technology
Responsibilities
Lead end-to-end ServiceNow ITSM project delivery, including planning, execution, monitoring, risk management, and closure
Manage BGV programs/projects, including vendor onboarding, process standardization, compliance tracking, and SLA governance
Drive implementation and optimization of ServiceNow ITSM modules: Incident Management, Problem Management, Change Management, Request Management, Knowledge Management
Ensure adherence to ITIL v3/v4 best practices
Manage UAT, production releases, and post-go-live support
Qualification
Required
10+ years overall experience, 5+ years managing ServiceNow ITSM programs
Lead end-to-end ServiceNow ITSM project delivery, including planning, execution, monitoring, risk management, and closure
Manage BGV programs/projects, including vendor onboarding, process standardization, compliance tracking, and SLA governance
Drive implementation and optimization of ServiceNow ITSM modules: Incident Management, Problem Management, Change Management, Request Management, Knowledge Management
Ensure adherence to ITIL v3/v4 best practices
Manage UAT, production releases, and post-go-live support
ServiceNow ITSM (mandatory) – hands-on project leadership experience
ITIL v3 / ITIL v4 certified or strong practical experience
Strong understanding of CMDB, integrations, workflows, and automation
Experience with BGV tools, vendors, and compliance frameworks
Familiarity with Agile, Scrum, and Waterfall methodologies
Tools: ServiceNow, JIRA, Confluence, MS Project, Excel, PowerPoint
Bachelor's degree in Engineering, Computer Science, or related field
10+ years of overall IT experience
Proven experience managing large-scale ITSM and BGV initiatives
Strong analytical, problem-solving, and decision-making skills
Preferred
PMP / PRINCE2 / SAFe certification
ServiceNow certifications (CSA, ITSM, or higher)
Experience working in global delivery or shared services environments
Company
qode.world
SaaS, AI Agent in Recruitment, HR Tech
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase