University of California, San Francisco · 7 hours ago
Front Desk Office Assistant
San Francisco, CA
Full-time
Onsite
Entry Level
2+ years expThe University of California, San Francisco is seeking a Front Desk Office Assistant to provide primary administrative support for Outpatient Rehabilitative Services. The role involves managing patient care operations, including scheduling, billing, and ensuring smooth clinic workflows while maintaining compliance with departmental policies.
AssociationBiotechnologyEducationMedicalPharmaceutical
Responsibilities
Schedule and coordinate new and return outpatient rehabilitation appointments
Pre-register patients and verify basic demographic and insurance information prior to appointments
Screen referrals for completeness and route authorization needs appropriately
Manage patient arrivals, cancellations, and rescheduling in a timely manner
Maintain accurate practitioner schedules
Maintain accurate payer and insurance information in patient records
Identify basic payer or authorization issues that may impact appointment scheduling
Initiate prior authorization requests according to established procedures
Enter authorization and billing-related information into patient records
Collect patient payments, including co-payments, and maintain accurate cash collection records
Collect fees for supplies as directed by therapists
Greet patients, visitors, and callers in person and by phone
Provide appointment instructions, directions, and general clinic information
Route calls, messages, and inquiries to appropriate staff
Communicate patient questions or concerns to therapists, support staff, or supervisors as appropriate
Use phone, email, fax, and UCSF systems professionally to support clinic operations
Initiate and maintain patient records and files for outpatient rehabilitation services
Prepare new patient charts with required documentation, including referrals, intake forms, and insurance information
Perform routine clerical and administrative tasks to support clinic workflow
Work collaboratively with rehabilitation administrative staff to support daily clinic operations
Assist with front office or billing coverage at other rehabilitation sites as needed
Monitor office supply levels and submit replenishment requests
Follow UCSF Medical Center and departmental policies related to confidentiality, professionalism, attendance, and patient privacy
Comply with infection control, safety, and regulatory requirements
Demonstrate respectful and professional behavior toward patients, staff, and the UCSF community
Perform other related duties as assigned by Outpatient Rehabilitation leadership
Qualification
Required
Graduation from high school and two to three years of related clerical experience; or an equivalent combination of education and experience
Excellent written and verbal communication and interpersonal skills
Demonstrated ability to exercise good judgment in handling sensitive and confidential issues with discretion
Demonstrated organizational skills and ability to work independently
Skilled in Microsoft Word and Excel
Preferred
Familiarity working with EPIC/APeX strongly preferred
Knowledge of business of PT/OT speech
Competent in working with Excel and Word programs
Knowledge of medical terminology is strongly preferred
Company
University of California, San Francisco
University of California, San Francisco is an educational institution that focuses on medical courses.
10001+ employees
H1B Sponsorship
University of California, San Francisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (365)
2024 (342)
2023 (308)
2022 (306)
2021 (241)
2020 (268)
Funding
Current Stage
Late StageTotal Funding
$52.45MKey Investors
California Institute for Regenerative MedicineBaldrick's FoundationNational Institute on Aging
2025-01-30Grant· $11.9M
2023-11-21Grant
2023-10-03Grant
Leadership Team
Pamela Hudson
Chief Operating Officer | Center for Digital Health Innovation
Jimmie Ye
Professor
Recent News
2026-01-13
2026-01-06
2026-01-05
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