Gulf Winds Credit Union · 15 hours ago
Collections Officer
Pensacola, FL, US
Full-time
Onsite
Entry Level
$20.50/hr - $20.50/hr
1+ years expGulf Winds Credit Union is a regional financial institution focused on providing innovative financial tools to its members. They are seeking a Collections Officer to manage delinquent loan accounts, educate members on repayment options, and ensure compliance with relevant regulations.
CreditFinanceFinancial Services
Responsibilities
Contacts delinquent accounts by phone, mail, text, and email; builds rapport with members; educates members on options available to resolve delinquency long term; takes appropriate action to bring current; Appropriate actions include but are not limited to analyzing the financial situation of delinquent borrowers, updating contact/employment information, offering various payment options, and coordinating with the Repo Specialist when necessary
Performs loan recasts; researches accounts and provides overrides; verifies and processes deposits made to delinquent accounts
Informs management of trends in loan underwriting contributing to delinquent/charged-off loans
Performs other job-related duties as assigned
Collection efforts meet the goals of the department
Optimal and timely recovery of credit union assets from delinquent and charged-off accounts
Accurate and complete records of all collection and recovery activity
Adherence to provisions outlined in the Fair Debt Collection Practices Act (FDCPA) and ensuring collection activity is always within Credit Union policy and all relevant regulations
Identification and reporting to management of potential underwriting problems
Provision of informed, professional, and accurate service and support to all members and employees
Complies with all applicable rules, regulations, and policies, including but not limited to BSA, OFAC, and Physical Security
Qualification
Required
One to three years of similar or related experience
A high school education or GED
Ability to read, write, comprehend, and speak English clearly
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation
Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication
Normally expected to work between 8:00 a.m. and 5:00 p.m. but may be required to work nights and/or weekends
Must adhere to safety rules and regulations
Company
Gulf Winds Credit Union
Gulf Winds Credit Union provides a wide range of accounts and banking services designed to help members live their best financial lives.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Daniel Souers
President/CEO
Joanne Hyatt
SVP/Chief Lending Officer
Recent News
American Banker
2022-09-02
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