AJNA INFOTECH · 9 hours ago
Patient Services Coordinator
Mount Pleasant, Mount Pleasant, South Carolina, United States
Full-time
Onsite
Entry Level
1+ years expAjna Infotech is a company in the Information Technology and Services industry, seeking a Patient Services Coordinator. The role involves supporting data transcription from one EHR to another and managing patient demographics, appointments, and collections accurately and efficiently.
Information Technology & Services
Responsibilities
Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections
Scheduling patient appointments in a timely and accurate manner
Will be assisting with huge data backlog project to transfer patient demographic information, appointments into EPIC
Assist with scrubbing patient schedule
Assist with inbound call queue
At registration, enters complete accurate patient demographic and insurance information in system
Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record
Communicate any changes in demographic and insurance information to the appropriate areas
Obtain updated patient registrations signature with date and ensure that the form is added to patient record
Collects and enters co-pay
At check out, verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balances due
Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day
Verify charges in charge audit work queue and correct errors before releasing charges
Complete individual and/or practice reconciliation report including bank deposit slip
When scheduling appointment, enter necessary patient demographics if new patient; verifies information if established patient
Chooses appointment time based on patient request, physician/provider availability and urgency of appointment
File
Make Copies
Answer the telephone, provide accurate follow up, take and communicate messages
Responsible for resolving Work Queues in Epic including, but not limited to: Follow Up; Claim Edit; Charge Review (Audit and Review); Missing Guarantor
Research and analyze denials, correct errors to ensure charges captured and processed and goal for site errors is met or exceeded
Respond to patients and staff for billing and insurance questions
Resolve work queue errors & denials through research and analysis by reviewing chart and office notes, pre-authorizations, hospital documents, etc
Ensure charges drop for claims processing
Work closely with practice coder in resolution process
Respond to requests from practice Revenue Cycle Advocate
Serve as resource for front desk registration to ensure accuracy on insurance information
Resolve patient billing concerns
Assist providers in charge capture when necessary
Work within a team to achieve patient and team goals
Share and initiate regular and professional communication with co-workers
Participate in regular staff meetings
Works with team to identify opportunities of improvement and actively participates in the improvement process
Show courage through creating and sharing innovative ideas to improve the experience for both patients and peers
Round on patients to create meaningful connections and keep patients informed of visit details (delays/wait times)
Model the experience principles through consistently engaging in Always Event behaviors and viewing feedback through the patient lens
Recognize and value the unique differences and similarities in both our team members and patients to create an inclusive environment where diversity is celebrated
Explain all processes to patients in plain language and utilize teach back to ensure understanding
Know and model the mission, vision and values, and how they relate to role-specific responsibilities
Model our people credo through a passion to care for each other, our patients and our communities
Qualification
Required
HS Diploma/ GED
1+ years of relevant experience within a healthcare setting
EPIC experience
Customer Service experience
Must be computer savvy
Preferred
OnBase experience (heavily preferred)
Company
AJNA INFOTECH
ajna infotech specialize in providing Customers with services in the areas of IT Project Assessments, Implementations & Upgrades, Supplemental Resources, Remote Support, and System Integration & Performance Tuning in all the areas.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase