VAST Data · 15 hours ago
Sr Service Logistics Execution Manager – Support Operations
CA, Campbell, US
Full-time
Onsite
Senior Level
5+ years expVAST Data is seeking a Sr Service Logistics Execution Manager to lead end-to-end service logistics programs. This role involves managing vendor execution and fulfillment, ensuring compliance with trade regulations, and driving continuous improvement initiatives within the service logistics operations.
AI InfrastructureArtificial Intelligence (AI)DatabaseSoftware
Responsibilities
Partner closely with Service Logistics planner to ensure inventory commit dates are established and met by suppliers
Drive program execution by managing timelines, dependencies, and deliverables across multiple vendors and internal stakeholders
Proactively identify risks to fulfillment, turnaround time, or service levels and drive corrective actions to resolution
Ensure service logistics operations scale with product launches, volume changes, and geographic expansion
Identify and resolve operational gaps affecting service levels, cost, or customer satisfaction
Manage third-party logistics providers (3PLs), repair depots, freight forwarders, and fulfillment partners responsible for service order execution
Actively push vendors to meet committed fulfillment dates, turnaround times, and service-level agreements (SLAs)
Own daily, weekly, and monthly follow-ups with vendors on open orders, backlog, shortages, and exceptions
Drive root-cause analysis and corrective actions for late shipments, inventory discrepancies, or quality issues
Establish clear KPIs, such as turnaround time, repair yield, quality, etc., and escalation paths to ensure vendor accountability and continuous improvement
Act as an escalation point for complex operational or partner issues
Assist the GLTC team to support accurate classification, documentation, valuation, and country-of-origin for service parts and returns
Ensure service logistics comply with import/export regulations, customs requirements, and trade compliance policies
Support audits, investigations, and corrective actions related to service logistics and reverse logistics trade compliance
Track and analyze service fulfillment performance, vendor execution metrics, cost drivers, and compliance indicators
Develop dashboards and reporting to monitor order fulfillment status, turnaround time, backlog, and SLA performance
Lead continuous improvement initiatives to reduce cycle time, improve fulfillment predictability, and lower service costs
Contribute to process standardization, documentation, and best practices
Qualification
Required
Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or a related field
5+ years of experience in service logistics, fulfillment operations, or program management within a hardware or technology company
Proven experience managing external vendors with direct accountability for order fulfillment and timelines
Working knowledge of global trade compliance requirements impacting hardware, spare parts, and returns
Strong execution mindset with the ability to drive follow-up, accountability, and closure
Excellent communication, organization, and stakeholder management skills
Preferred
Experience supporting global service networks for complex hardware products
Familiarity with ERP and service systems (e.g., SFDC, NetSuite)
Experience with reverse logistics, repair depot operations, or aftermarket service models
PMP, APICS/ASCM, Lean/Six Sigma, or trade compliance certifications
Company
VAST Data
VAST Data offers a unified data platform that integrates storage, database, and compute capabilities into a single software platform.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$381MKey Investors
FidelityTiger Global ManagementN47
2023-12-05Series E· $118M
2021-05-04Series D· $83M
2021-03-01Series Unknown
Leadership Team
Renen Hallak
Founder & CEO
Shachar Fienblit
Co-Founder & Chief R&D Officer
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase