Randstad Digital Americas · 20 hours ago
Technical Customer Support Associate Analyst
Bloomfield, CT
Contract
Onsite
New Grad, Entry Level
$20/hr - $25/hrRandstad Digital Americas is seeking a highly motivated Technical Customer Support Associate Analyst to join their dynamic and growing team. The role involves providing guidance and assistance on client inquiries regarding IT systems, applications, and hardware, ensuring client satisfaction through effective support and problem resolution.
Information Technology & Services
Responsibilities
Contributes to the IT Support job family in a support capacity
Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT
Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT
Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction
Escalates to or consults with senior staff when solution is unclear
Reports problems with procedures and makes suggestions for improvements
Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets
Works under own initiative, prioritizes own work, and meets agreed timescales
Work is subject to frequent review by more experienced professionals in IT Customer Support
Qualification
Required
Associates degree
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
Founded in 1984
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
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