TD · 3 hours ago
Head U.S. HR Advice and Employee Relations (US)
Mount Laurel, NJ
Full-time
Onsite
Director/Executive
$200K/yr - $280K/yr
10+ years expTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. The Head U.S. HR Advice and Employee Relations role is responsible for providing HR advice to People Managers, Employees, and HR Business Partners while ensuring compliance with internal and external requirements and fostering a positive employee relations climate.
BankingFinanceFinancial ServicesWealth Management
Responsibilities
Executes on the employment risk strategy set by Employee Relations to ensure ongoing compliance with internal/external requirements and a positive employee relations climate, consistent with TD/HR strategy and culture
In partnership with leadership team, defines strategy and service offerings for the department, while identifying opportunities to build people capabilities to drive improved efficiency and consistency across the AMCB business
Participates in the development of the business strategy, goals and objectives while promoting a positive employee and partner experience, and ensuring business results overall
Leads delivery of people manager and escalated employee advice across the US for all TD's business lines. Scope includes a wide range of employee relations issues including but not limited to: Performance and behavior management, manager employee conflict, terminations, compensation, workforce transitions, absenteeism/accommodation investigations and other employee risk mitigation activities
Manages teams of: Advice leaders aligned by business/functional portfolio, HR Investigations Specialists/Risk Mitigation and Employee Relations leaders
Provides advice and guidance to HR and business leaders to ensure ongoing compliance with internal/external requirements and a positive employee relations climate (reputational, legal, legislative)
With leadership team and other key stakeholders, participates in the creation of the broad ER strategy and practices
Drives agility and operational efficiency and excellence to ensure consistent and reliable execution, reduced operational risk, and lower operating costs
Delivers consistent and reliable execution and monitoring of performance of day-to-day operational and administrative processes within the Channel to ensure department is operating within the standard operating procedures and within the authority to transact
Maintains a culture of risk management and control, supported by effective processes and sound infrastructure to achieve a balance of risk mitigation that is expected at TD
Identifies process improvement opportunities; drives optimized operating costs with a focus on continuous improvement, change and program delivery and project prioritization
Meets financial operating budget
Operationalizes interaction model/engages with relevant stakeholders across the organization
Oversees US Advice Channel capabilities and delivers services efficiently and effectively, continuously evolving the operating model
Maintains productive cross-border working relationships in order to plan and execute on the North American HR Advice Channel mandate and business critical projects and initiatives
Participates in governance and delivery of US HR programs and projects as required
Ensures effective case management, resolving issues and/or engaging appropriate specialists and other areas of the organization as needed
Provides regular and relevant management information on trends/issues and potential opportunities; monitors the case management database and provides input into executive level reporting to identify trends to ensure awareness across the organization and that stakeholders are kept informed of trends affecting their business or area of oversight; Identifies and escalates issues having broad corporate implications/risks
Develops and implements business-focused HR metrics and reliable workforce data, reporting and analytics for the US businesses and Advice team
Identifies and quickly escalates high risk issues
Collaborates with senior HR and Business leaders to ensure integration and alignment to support people impacting initiatives and mitigate employment risk
Coaches leaders/People Managers as opportunity arises
Delivers legendary experiences: leads, coaches and models quality service delivery at every interaction
Provides leadership and guidance to the team and communicates vision and strategy, coaching, developing and fostering a cohesive, high-performing team
Creates an extraordinary place to work: drives talent agenda, employee engagement, learning and diversity agenda, promoting a performance-based culture
Qualification
Required
Bachelor's degree preferred
10+ years prior experience in a related senior Human Resources role is required
Must have broad business knowledge and experience as a Human Resources Generalist in a senior capacity along with an advanced knowledge of employment practices across TDBG within the jurisdiction they operate in
Must have in-depth knowledge of HR policies and programs, and a strong ability to analyze risk
Demonstrated excellence in judgment and decision making
Strategic thinker, capable of building new functionality/capability
Highly-developed critical thinking, analytical and problem solving skills, conflict resolution, influencing and negotiation skills
Flexibility and adaptability to changing priorities, along with a strong consultative approach and demonstrated skills in managing a large workforce
Strong general management skills to lead large, diverse teams
Enterprise knowledge and ability to navigate the organization; effective stakeholder management skills
Senior level relationship management skills; collaborative and comfortable with ambiguity, responsive and agile
Demonstrated leadership skills with an ability to make things happen through the use of impact and influencing skills
Experience in the effective development and execution of change management strategies and processes in a multi-faceted business
Proven track record of delivering results and committed to operational and service excellence; executes with excellence
Excellent communication skills (both written and verbal)
Benefits
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Company
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD).
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$65MKey Investors
U.S. Department of the Treasury
2023-10-03Grant· $65M
Leadership Team
Brian Jacobson
Chief of Staff to the CEO, TD Bank, America's Most Convenient Bank
F
Foster Glenn
Senior Vice President Technology and Data Risk Management
Recent News
2026-01-24
2026-01-24
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