Walt Massey Chevrolet, Buick, GMC · 3 months ago
Automotive Customer Service Representative
Lucedale, MS, 39452, US
Full-time
Onsite
New Grad, Entry LevelWalt Massey Chevrolet, Buick, GMC is seeking motivated professionals who are passionate about delivering world-class customer service. The Automotive Customer Service Representative will engage with service customers, follow up on their experiences, and work to enhance customer satisfaction and loyalty.
AutomotiveFinanceRetail
Responsibilities
Engage with recent service customers to ensure expectations were met and concerns addressed
Follow up with customers to reinforce brand confidence and build lasting loyalty
Document all customer interactions and feedback in our CRM system
Partner with service and management teams to support our mission of delivering best-in-class experiences
Help drive our Customer Satisfaction Index (CSI) by closing the loop and resolving any issues proactively
Qualification
Required
Passionate about delivering world-class customer service
Motivated, high-energy professional
Engage with recent service customers to ensure expectations were met and concerns addressed
Follow up with customers to reinforce brand confidence and build lasting loyalty
Document all customer interactions and feedback in our CRM system
Partner with service and management teams to support our mission of delivering best-in-class experiences
Help drive our Customer Satisfaction Index (CSI) by closing the loop and resolving any issues proactively
Driven, career-minded individual who takes pride in follow-through
Friendly, confident communicator with a professional phone presence
Detail-oriented, organized, and capable of managing multiple tasks
Comfortable using phones, CRM tools, and other communication technology
Preferred
Automotive or customer service experience
Benefits
Health
Dental
Vision
401(k)
Company
Walt Massey Chevrolet, Buick, GMC
Walt Massey Chevrolet, Buick, GMC has been selling new and used vehicles for over twenty years.
Founded in 1993
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase