Gilchrist · 1 month ago
IT Service Desk Analyst I
GBMC Hospital
Full-time
Onsite
Entry Level
$54K/yr - $84K/yr
1+ years expGilchrist is a healthcare organization seeking an IT Service Desk Analyst I to provide Tier 1 support for IT services. The analyst will handle inbound calls, ticket processing, and assist with customer inquiries while ensuring adherence to service level agreements.
Assisted LivingElder CareElderlyHealth CareHome ServicesNon Profit
Responsibilities
Logs, responds to and resolves Tier 1 first level resolvable incidents and service requests within SLA timelines and GBMC Greater Behaviors
Logs and responds to Tier I incidents and service requests within SLA timelines and GBMC Greater Behaviors
Schedules work to meet departmental SLAs and to accommodate customer’s needs and requirements. Though rare, this includes flexing hours as required to include evenings, nights, and/or weekends and holidays
Creates documentation necessary to install and provide ongoing support for current systems
Utilizes and helps manage a software and hardware inventory management system
Installs, upgrades and maintains system and application components on client computing platforms by performing hardware repairs, configuring operating systems and applications and providing support for all hardware components
Provides On Call support, 24x7, on a rotating basis as determined by the Service Desk Manager and department procedure
Provides follow up with customer and support resources to ensure completion of customer’s call and customer satisfaction
Qualification
Required
High School education
1 years' experience in a Technical Support Call Center setting
Excellent Soft skills
Able to lift on a frequent basis 15 to 20 pounds, and on an occasional basis up to 25 to 55 pounds
Must Have Own Transportation to Support Remote Sites and On Call Responsibilities
Must be flexible in supporting 24 hours call center, 7 days a week
Preferred
Technical Certificate
Hospital experience
Experience with Windows 10, Microsoft Office Family of Products, Microsoft Active Directory
Skill in Imaging, Repairing and Maintaining Desktop, Laptop, Tablet, and Thin/Zero Clients
CompTIA A+, ITIL, HDI or MTA (Microsoft Technology Associate), or MCP
Company
Gilchrist
Gilchrist is a firm that provides care and support well in advance of hospice care.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jessica Gabbard, MSN, MBA-MHA, CHPN
Chief Clinical Officer
Robin Stocksdale
Bereavement Outreach and Project Coordinator - Tanzania Partnership
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