AmeriVet Veterinary Partners · 10 hours ago
Customer Service Lead
Eagle Pass, TX
Full-time
Onsite
Mid, Senior LevelAmeriVet Veterinary Partners is committed to providing exceptional client experiences in veterinary care. The Customer Service Lead will manage client communication, oversee appointment scheduling, and support the medical team while ensuring a welcoming environment for clients and their pets.
Financial ServicesHealth Care
Responsibilities
Answer calls and emails promptly with professional, friendly service
Schedule appointments based on client needs and veterinarian availability, including forward booking
Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments
Greet clients warmly and ensure a positive experience throughout their visit
Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives
Update client and patient records in our practice management system with accuracy and efficiency
Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
Maintain organized records of client communications and appointments to streamline operations
Provide clients with accurate post-visit instructions, including medication schedules and follow-up care
Help maintain a clean, organized reception area and assist with daily practice operations as needed
Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store
Will be in charge of creating CSR schedules
Supervise and lead CSR staff and assist in leading techs with front desk/computer support
Qualification
Required
High school diploma or equivalent work experience required
Excellent communication skills and a strong desire to provide compassionate, client-focused service
Prior customer service experience, preferably in a veterinary or healthcare setting
Basic proficiency with technology, including scheduling software and online communication platforms
Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods
Must be able to work in a fast-paced, dynamic environment
Occasional lifting up to 40 pounds independently and physical tasks may be required
Benefits
Competitive pay
Performance bonuses
401(k) matching
Student loan assistance
Health
Dental
Vision
Life insurance
Mental health resources
Generous paid time off
Holidays
Company
AmeriVet Veterinary Partners
AmeriVet Veterinary Partners is a group of veterinary practices who have joined forces with a focus on growth and profitability.
Founded in 2017
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-03-07Acquired
2019-06-16Private Equity
Leadership Team
Orin Litman
Board Member
Recent News
The Business Journals
2024-05-23
Business Journals
2024-03-27
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