IT Operations Technician KEN jobs in United States
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Conestoga Wood Specialties · 10 hours ago

IT Operations Technician KEN

positionKenly, North Carolina, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Conestoga Wood Specialties is seeking an IT Operations Technician to provide essential support to their employee population. This entry-level position involves troubleshooting, analysis, and repair of technology to support manufacturing operations, ensuring a smooth operation of critical systems.

Building MaterialManufacturingWood Processing

Responsibilities

Analyze and troubleshoot device problems, network connectivity, etc
Support purchased software packages, by liaising between user and vendor support
Evaluate user needs, and provide hardware consultation to meet user needs
Install new software and hardware solutions
Provide instruction to end-users as needed for standard software and hardware packages
Write problem briefs and document fixes in knowledgebase for all technicians at all sites to reference
Learn and utilize new technology and skills through education, informational sessions and reading technical literature, manuals and periodicals
Perform regular upgrades to ensure systems remain updated
Support PLC to PC communications and provide support to Maintenance Department on machine issues
Ensure smooth operation of critical factory floor machine PCs, including system backups and upgrades

Qualification

Technical educationTroubleshootingHardware installationSoftware supportCommunication skills

Required

Technical education and certifications strongly preferred
The need for judgment and discretion in independent decision-making is required
Ability to communicate with department and non-department employees, management officials, vendors, customers, community and trade associates
24-hour technical support when deemed by IT Operations Supervisor
Participation in on-call rotation for technical support
Ability to occasionally travel to other company locations
Must maintain confidentiality of sensitive information

Company

Conestoga Wood Specialties

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Conestoga Wood Specialties manufactures quality doors and wood components for the kitchen industry with a focus on timely delivery.
dateFounded in 1964
location
East Earl, Pennsylvania, USA
people-size1001-5000 employees
web-link
https://www.conestogawood.com/

Funding

Current Stage
Late Stage

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