Ambrook · 1 week ago
Customer Solutions Manager
United States
Full-time
Remote
Mid Level
$80K/yr - $130K/yrAmbrook is a Series A startup focused on helping family-run American businesses in agriculture and industry become more profitable and resilient. The Customer Solutions Manager will work directly with farmers and rural business owners to enhance their financial decision-making using Ambrook’s tools, while building strong customer relationships and providing tailored advice.
AccountingAgricultureFinTechPaymentsSoftware
Responsibilities
Own a portfolio of high priority customer relationships, ensuring their financial systems are set up for insight and action
Advise customers on how to leverage their financial data to make better decisions—whether it’s breakeven pricing, enterprise profitability, or loan readiness
Translate ambiguous customer challenges into product feedback or scrappy workarounds that meet customers’ needs when the ideal solution doesn’t yet exist
Grow customer relationships over time, identifying expansion opportunities and collaborating with sales when appropriate
Build deep product fluency by immersing yourself in our software, services, and internal tools to speak with confidence and clarity to customers
Shadow priority customer and design partner onboarding calls and start building your own relationships with producers
Get up to speed on how Ambrook serves customers with multi-entity operations, complex reporting needs, or evolving business structures
Develop a point of view on how Ambrook creates value for multi-entity or complex operations based on their reporting needs
Own onboarding for new mid-market customers, designing solutions and ensuring successful implementation
Proactively identify common pain points and create documentation, tools, or processes to address them
Become a trusted partner to producers by helping them unlock insights from their financial data
Shape the customer journey, contributing to retention and expansion strategies that turn satisfied users into vocal advocates
Act as a bridge between the customer and the broader team, surfacing insights to influence marketing, support, and product development
Fully own a book of business across full-service and mid-market customers, driving retention and satisfaction
Run customer business reviews focused on enterprise-level reporting, operational improvements, and financial strategy
Partner with Product, Design, and Engineering teams to shape new features and improvements based on customer needs
Identify ways to deepen relationships through expanded reporting, educational resources, or support touchpoints
Pilot new playbooks for onboarding or expansion with high-opportunity accounts
Qualification
Required
You have a background in finance, accounting, FP&A, or consulting, and a solid understanding of financial statements and financial management
You have a curiosity about working with agricultural producers or rural businesses, or have worked with them directly
You're comfortable working directly with customers to troubleshoot financial data and enjoy turning messy or incomplete information into something useful and actionable
You have strong technical aptitude and can quickly learn, configure, and navigate new software platforms, workflows, and tools
You're naturally curious and have strong written and verbal communication skills
You're a patient, thoughtful communicator who builds trust quickly
Benefits
Competitive salary
Health insurance
401(k) with matching contribution
Flexible vacation time
Flexible work hours
Work-from-home/remote office stipend, or desk at Ambrook’s NYC office
Wellness stipend
Professional development stipend
Company
Ambrook
Ambrook provides accounting software for agricultural businesses.
Founded in 2020
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$29MKey Investors
Dylan Field,Thrive Capital
2025-07-01Series A· $26.1M
2021-02-20Seed· $2.9M
Leadership Team
Dan Schlosser
Co-Founder, Head of Product
Jeff Anders
Co-Founder
Recent News
Payments Dive
2025-10-11
Sourcery
2025-08-03
Global AgInvesting
2025-07-14
Company data provided by crunchbase