SFE- Southwest Foodservice Excellence · 2 hours ago
Manager of Quality Assurance and Training
Grand Rapids, MI, US
Full-time
Onsite
Mid, Senior Level
$60K/yr - $65K/yr
3+ years expSouthwest Foodservice Excellence is seeking experienced food service industry professionals to join their team. The Manager of Quality Assurance and Training will execute consultative quality assurance visits for quick service food clients, leveraging their industry expertise to lead discussions and make recommendations on business priorities.
EducationFood and BeverageNutrition
Responsibilities
Understand and contribute to the development of the client expectations and conduct the customer experience and quality examinations to meet the unique expectations for their assigned client
The Field Examiner must become well-versed in the client's business and specific client requirements, the details of the brand and customer experience, and the methods and procedures of Brand Operations Services
Ability to recite by memory client specific processes, requirements, and product verbiage while in a busy kitchen environment
Through rapport building, employee conversations and visual indicators, the Field Examiner must be able to independently uncover and recommend strategies and suggestions for improvement to line level and management personnel on deviations and opportunities within the restaurant's process, product, and equipment
Taste various menu items throughout the day per the program requirements including meats, dairy, produce, gluten-based products, nuts, tree nuts, etc
Responsible for producing accurate and consistent evaluations that include written reports
Exercise a high level of judgment in evaluating the client's business operations and service delivery by determining and recommending areas of improvement, action planning and root cause analysis
Provide important quality-assurance information to clients, while using discretion to determine areas where the quality of the client's business operations can be improved
Exercise initiative in formulating improvements in established Brand Operations Services procedures. Provide recommendations to the Business Solution Analysis Lead to improve consultant tools, worksheets, and training materials
Represent the company in important client meetings and interactions. Contribute to building strong client relationships through interactions with clients' personnel in a professional manner and demonstration of industry and functional knowledge
Attend and contribute to team meetings and conference calls on a regular basis as deemed by the Business Solution Analysis Leads/Manager
Attend and contribute to client meetings and participate in client programs
Other functions, duties and responsibilities as may be assigned or which are necessary or appropriate to the position
Qualification
Required
3+ years of leadership experience, preferably in an operations team lead or supervisory role
Current ServSafe/Tips certification, HACCP training/certification
Management Operations experience within the Food and Beverage, Hospitality, and/or customer service field
Training/facilitation experience targeted toward different learning styles and audiences
Must be able to travel 80% with overnight travel
Preferred
BA/BS degree in Culinary, Hospitality, or Business fields
Bilingual in Spanish
Benefits
Competitive wages
Nights, weekends and summers off
A great work environment
Company
SFE- Southwest Foodservice Excellence
SFE is a premier foodservice management provider that is dedicated exclusively to building K-12 nutrition programs.
1001-5000 employees
H1B Sponsorship
SFE- Southwest Foodservice Excellence has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Harkness Capital
2017-08-14Private Equity
Leadership Team
Monty Staggs
Chief Executive Officer
Bryan McMahon
Chief Financial Officer
Recent News
2023-12-25
Food Management
2023-12-25
2023-12-25
Company data provided by crunchbase