MATHESON · 3 hours ago
Customer Service Representative
West Deptford, NJ
Full-time
Onsite
New Grad, Entry LevelMATHESON is a company seeking a Customer Service Representative to manage sales campaigns and assess customer satisfaction with their products and services. The role involves placing outbound calls, providing quotes, managing requests for products, and ensuring showroom cleanliness.
Chemicals
Hiring Manager
Thomas McCraw
Responsibilities
Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up
Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns
Works closely with SBU Sales Leaders, Sales, Corporate Marketing and
Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs
Provides quotes or completes the sale, if campaign appropriate to directly gain new business
Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up
Restocks store merchandise as needed
Arranges stock on shelves or racks in sales area and keeps merchandise in order
Marks or tickets merchandise
Manages requests for products, price and technical information
Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks
Maintains showroom cleanliness by procedures set forth by management
Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing
Tracks result of outbound campaign efforts
Backs up inbound customer service, as needed
Comply with all DOT and OSHA regulations
Perform other projects and duties as assigned
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable
Excellent customer service skills
Ability to establish and manage customer relationships
Ability to work independently and under some pressure to meet deadlines
Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to learn MTG's business/product types/organization/transaction systems
Excellent Telephone Communications Skills
Excellent Organizational Skills
Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail)
Company
MATHESON
MATHESON produces and supplies industrial gases, specialty gases, and gas handling equipment in the United States and internationally.
Founded in 1927
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Sinicropi
President and Chief Operating Officer
Christopher Munoz
ROC Operator
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