INTO Suffolk University · 20 hours ago
Assistant Director of Student Financial Services (Grad and Law)
Boston, Massachusetts
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expINTO Suffolk University is seeking an Assistant Director of Student Financial Services to assist in executing financial aid programs for graduate and professional students. This role involves managing a caseload, ensuring compliance with financial aid regulations, and providing excellent customer service to students and their families.
Higher Education
Responsibilities
Caseload Management: responsible for all aspects of managing a Grad/Law caseload
Ensure compliance with federal financial aid regulations. Knowledge of Federal Financial Aid programs, regulations and guidelines. Stay current with NASFA Newsletter, Partner Connect and Ask the Regs. Attend Trainings and webinars. Attend SFS internal trainings and meetings
Process Alternative Loans for 50% of applicants
Process PLUS loans for Grad/Professional students
Endowment Fund Management; assist with awarding to ensure compliance for donor scholarship programs for graduate and professional students
Presentations/Prep and special projects - Represent SFS at various on and off-campus events as needed, including but not limited to, UG Showcase, Grad Open House, Law Admission events and SPILG presentation. Asist with special projects relative to operational and student needs
Implement financial aid awarding strategies
Packaging and awarding
Perform verification
Resolve SAR Comment codes (i.e. C-codes)
Counsel students and families on financial aid programs and payment options
Review satisfactory academic progress appeals (SAP)
Process daily reports to ensure accurate packaging via WD
Follow up with students and families to complete their financial aid file
Lead on the SPILG FWS program
EDAssist and PSP Liaison with university departments
Coordinate with Ram Center to service inquiries
Support the RAM Center when call volume is high
Other tasks assigned by manager
Qualification
Required
Bachelor's degree
Minimum of 2 years' experience in financial aid administration
Proficiency with Microsoft Word and Excel
Excellent analytical, organizational, problem solving skills
Exemplary customer service skills
Ability to work under continual deadlines requiring great attention to detail while managing competing responsibilities
Effective written and oral communication skills
The successful candidate will have demonstrated experience working with diverse populations and a strong commitment to help developing and implementing the University's Diversity, Equity and Inclusion policies and goals
Preferred
Experience working with the student information system (Workday preferred)
Minimum of five years of recent professional experience in higher education financial aid including demonstrated expertise in financial aid programs and regulations
Company
INTO Suffolk University
INTO Suffolk University provides an outstanding student experience for thousands of international students each year.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase