V-Soft Consulting Group, Inc. · 2 hours ago
Technical Support - Senior Manager, IT Customer
Phoenix, AZ
Contract
Onsite
Senior Level, Lead/Staff
8+ years expV-Soft Consulting Group, Inc. is a recognized staffing company known for its innovative technology services. They are seeking a Senior Manager for IT Customer Support to oversee IT service desk operations, manage ITIL-based processes, and lead a team in a high-pressure environment.
Artificial Intelligence (AI)ConsultingInformation TechnologySoftware
Responsibilities
Current ITIL Certification (e.g., ITIL 4 Foundation or higher)
Relevant degree from an accredited college or university such as a Bachelor’s Degree (e.g., B.A), training, coursework, and work experience relevant to the assignment
Bachelor’s Degree in Information Technology, Computer Science, or a related field
Minimum eight (8) years of related progressive experience in Information technology
Minimum of three (3) years management and supervision experience overseeing IT service desk, help desk, or technical support operations for an organizational workforce size of 1,000 +
Previous experience in developing and managing ITIL-based ITSM processes (Incident, Request, Knowledge Management)
Previous Experience implementing a Virtual Desktop Environment
Previous experience leading leaders
Prior experience working within a State or Local Government agency or other highly regulated environment
Experience with a modern Enterprise Service Management (ESM) platform (e.g., ServiceNow, Cherwell)
Experience with Continuous Improvement/Lean
Qualification
Required
Current ITIL Certification (e.g., ITIL 4 Foundation or higher)
Relevant degree from an accredited college or university such as a Bachelor's Degree (e.g., B.A), training, coursework, and work experience relevant to the assignment
Bachelor's Degree in Information Technology, Computer Science, or a related field
Minimum eight (8) years of related progressive experience in Information technology
Minimum of three (3) years management and supervision experience overseeing IT service desk, help desk, or technical support operations for an organizational workforce size of 1,000 +
Previous experience in developing and managing ITIL-based ITSM processes (Incident, Request, Knowledge Management)
Previous Experience implementing a Virtual Desktop Environment
Previous experience leading leaders
Prior experience working within a State or Local Government agency or other highly regulated environment
Experience with a modern Enterprise Service Management (ESM) platform (e.g., ServiceNow, Cherwell)
Experience with Continuous Improvement/Lean
Broad and generally deep understanding of all facets of management and leadership, as well as a vision for the IT customer support function
Thorough working knowledge of most infrastructure technologies and in-house developed applications utilized in the enterprise
Thorough working knowledge of the organization's methodologies and tools
Thorough working knowledge of the organization's policies and procedures
Thorough working knowledge of interrelationships among various internal and external organizational functions
Strong understanding of client operating systems (Windows, macOS), enterprise networking, security best practices, and remote support technologies
Strong understanding of the available technologies to implement a Virtual Desktop Environment
Excellent verbal, written, and listening communication skills
Excellent interpersonal skills and demeanor
Strong organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
Effective project management skills with the ability to lead, direct the work of teams without formal supervisory authority
Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
Proficient in the use of enterprise level ticketing systems. (e.g. Service Now, Cherwell. Solarwinds Web Help Desk)
Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
Ability to contribute to and execute strategic plans, manage budgets, and report performance metrics to executive leadership
Ability to work with a high degree of autonomy and also participate collaboratively as part of a team
Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
Ability to build, motivate, engage, develop/grow, and retain a high performing team
Benefits
Medical
Dental
Vision
401(k) plan
Company
V-Soft Consulting Group, Inc.
V-Soft Consulting, an innovative corporation specializing in Information Technology consulting; including staffing, digital, and infrastructure solutions.
1001-5000 employees
H1B Sponsorship
V-Soft Consulting Group, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (363)
2024 (248)
2023 (272)
2022 (401)
2021 (409)
2020 (460)
Funding
Current Stage
Late StageLeadership Team
Michael Grendi
Chief Financial Officer
Lonnie Gray
Chief Operating Officer
Company data provided by crunchbase