Advocate Health Care · 4 days ago
IT Technical Support Administrator Assoc
Barrington, IL
Full-time
Onsite
Entry Level
$26/hr - $39/hr
1+ years expAdvocate Health Care is a prominent healthcare organization, and they are seeking an IT Technical Support Administrator Assoc. The role involves ensuring the HIT environment operates optimally, providing end-user support, and managing technology problems and service requests while collaborating with various teams to enhance technology initiatives.
Clinical TrialsDeliveryHealth Care
Responsibilities
Ensures HIT environment is functioning at an optimal level and end-users’ needs are met. Provides end-user support including training on new device capability, basic device operations, accessing network resources, and device security best practices. Follows procedures for managing tickets including timely acknowledgment, appropriate communication with complete resolution documentation. Ensures that technology problems and service requests are resolved in accordance with service level objectives and information systems policies
Contribute to Endpoint Fleet Technology Management for any Advocate Health Device. Analysis, configuration, installation, maintenance, upgrades and retirement of hardware and software which requires 24/7 support in addition to business travel. Ensures compliance with Advocate Health HIT standards. Preemptively identifies variations from standards and potential technology issues. Participate in root cause analysis, engage other Advocate Health Teams and vendors, as needed, to resolve identified issues. Perform software installation using defined Advocate Health processes and tools. Follows Advocate Health ITAM process for device removal, including inventory management. Proactively ensure the efficient utilization of Advocate Health's IT resources through regular reviews of hardware usage reports
Act as a local field resource assigned to multiple projects including acquisitions, construction projects, new system implementations, upgrades, maintenance, or retirements while following HIT system policies and practices. Interpret and champion the prioritization of projects and assist with aligning business needs with technology to provide the highest return on investment. Completes assigned project tasks within defined project plan timelines. Participates and communicates with project management and leadership team of task updates, potential risk or concerns that may impact assigned project. Participates in developing risk reduction recommendations and solutions for issues
Collaborate and partner with cybersecurity teams in the proactive monitoring and remediation of potential threats within the Health Information Technology environment
Participate in the design, development, and deployment of emerging technologies initiatives (thin-clients, VDI, etc.) through testing, analysis, and documentation
Assess and develop technical solutions for our technology users by building and maintaining relationships through rounding and consulting
Participates in change control activities for any environmental, operational, configuration changes as prescribed by defined change control processes
Support and implement HIT and FTSO Strategic Initiatives that align with the overall goals of Advocate Health
Qualification
Required
Bachelor's degree or equivalent experience in Computer Science, Information System, Engineering, or related field
1 year of experience in a complex IT operating environment
Must have excellent interpersonal and technical skills
Must troubleshoot problems accurately and possess a positive attitude to deal with a variety of situations
Excellent written and oral communication skills
Strong customer service skills
Excellent problem-solving skills
Ability to lift up to 35 pounds without assistance
Must be able to travel to various Advocate Health locations
24 hour/7 day on call support required
Incumbents will be required to wear personal protective equipment in designated clinical areas
Preferred
Preferred background in Healthcare, Customer Service or Technology
Company
Advocate Health Care
Advocate Health Care is an integrated healthcare delivery system based in Illinois, United States.
10001+ employees
H1B Sponsorship
Advocate Health Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (9)
2023 (6)
2022 (16)
2021 (8)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$18M2013-10-03Series Unknown· $18M
Leadership Team
Barbara Hancock
Executive Assistant to the President and Chief Operating Officer
David Rich
Clinical Practice Partner
Recent News
2025-10-10
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2025-10-09
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2025-10-01
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