Harte Hanks · 18 hours ago
Contact Center Operations Manager
W0066-Greenville, SC, Greenville, SC, US
Full-time
Onsite
Mid, Senior Level
3+ years expHarte Hanks is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy and actionable insights. The Operations Manager is responsible for managing the day-to-day activities of an account, building client relationships, and ensuring successful program delivery.
AdvertisingConsultingCustomer ServiceData VisualizationDirect MarketingMarketing
Responsibilities
Manage the daily activities of account management/ and support staff, including but not limited to Inventory Management, Distributions, Customer Service and Order Processing/Fulfillment
Provide direction to other account management and support staff, promoting consistent, tactical account management business practices
Supervise, train, coach, mentor, and provide feedback to supervisors to improve performance and development
Knowledge of performance evaluation and customer service metrics
Facilitate problem identification and resolution
Ensure client commitments are consistently achieved
Back-up to other Account Manager’s on the team
Assist in special projects as required
Qualification
Required
3 years minimum experience as a Senior Ops Manager / Operations Manager (or equivalent)
Strong organizational, time management and presentation skills
Ability to manage multiple time sensitive, deadline-oriented projects simultaneously
Ability to clearly communicate (written/verbal) with internal and external audiences
Excellent organizational and leadership skills with problem-solving ability
Proficient in MS Office and contact center equipment/software programs
Detail-oriented, self-motivated & able to work well independently
Preferred
4-year degree
Word, Excel, PowerPoint experience required
5 years business experience in a related industry (project management, customer service, direct marketing or service bureau experience)
Benefits
Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401k plan with Company Match and Roth contributions | Immediate vesting
Pet Insurance, free legal services, employee discount programs, and more
Company
Harte Hanks
Harte Hanks is a global marketing firm that specializes in helping brands win attention, build trust, and earn loyalty.
1001-5000 employees
H1B Sponsorship
Harte Hanks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$54.9MKey Investors
Texas Capital BankWipro
2025-06-24Post Ipo Debt
2021-12-21Post Ipo Debt· $25M
2020-07-10IPO
Leadership Team
David Garrison
Chief Financial Officer
Recent News
2025-11-11
2025-11-10
UPSTATE BUSINESS JOURNAL
2025-10-24
Company data provided by crunchbase