Wenco International Mining Systems · 9 hours ago
Field Services Analyst
Tucson, AZ
Full-time
Onsite
Mid, Senior Level
3+ years expWenco International Mining Systems is a subsidiary of Hitachi Construction Machinery that provides innovative technologies to the mining and material movement sectors. The Field Services Analyst will perform end-to-end installation, configuration, and deployment of hardware and software systems at client sites, while also providing client training and support.
ComputerCustomer ServiceMiningSoftware
Responsibilities
Perform end-to-end installation and configuration of Wenco hardware and software systems
Complete wiring and installation of rugged computers, radios, GPS antennas, and related cabling
Configure and troubleshoot radio networks and connectivity at client sites
Conduct site inspections and prepare deployment reports
Deploy, configure, and provide basic support for Wenco application services (software)
Provide one-on-one and classroom training for clients on system use and administration
Troubleshoot software, hardware, and network issues
Coordinate resources with mine staff as required
Provide timely phone, email, and remote support for existing clients
Maintain duplicate system testing environments for troubleshooting
Document all client issues and resolutions in Wenco’s issue tracking system
Plan and practice system implementations and upgrade projects
1st Line support
Review and contribute to product documentation and improvements
Mentor junior team members in installation, configuration, and troubleshooting processes
Assist in training new Field Services or Technical Services team members
Qualification
Required
3–10 years of experience in hardware/software installation, networking, or enterprise software support, preferably some mining and/or heavy construction experience
Diploma or degree in IT, Electronics, Engineering, Mechatronics, Computer Science, or equivalent practical experience, preferably experience in mining
Understanding of radio networks and GNSS systems (including RTK systems)
Experience with Windows OS and Windows Server OS; familiarity with Linux servers and virtual environments
Experience with databases (SQL, InfluxDB) and real-time software systems
Mining experience or exposure to industrial equipment is an asset
Valid driver's license with a clean driving record
Competence and understanding of Wenco hardware platforms
Strong technical, analytical, and problem-solving skills
Excellent written and verbal communication skills
Ability to deliver client training effectively
Comfortable working in high-pressure or remote site environments
Ability to work independently and prioritize multiple tasks
Strong team player with mentorship and leadership abilities
Attention to detail and strong organizational skills
Company
Wenco International Mining Systems
Wenco International Mining Systems Ltd., a subsidiary of the Hitachi Construction Machinery Company, provides world-class productivity software and operator safety solutions for the world’s surface mining operations.
51-200 employees
H1B Sponsorship
Wenco International Mining Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase