Church World Service · 7 hours ago
Resettlement Program Case Manager
Miami, FL
Full-time
Onsite
Mid Level
3+ years expChurch World Service is dedicated to making a difference in the lives of refugees and asylees. The Resettlement Program Case Manager will provide pre and post-arrival case management services to refugees, ensuring timely delivery of services and fulfillment of program requirements.
AssociationInformation TechnologyNon Profit
Responsibilities
Manages refugee cases, ensuring timely delivery of services and fulfillment of requirements outlined in the Cooperative Agreement with Department of State/Bureau of Population, Refugees, and Migration and as required by CWS standards and procedures
Coordinate pre-arrival assessment, assurance, and US-tie screening and orientation
Coordinate and provide airport reception for refugees through the Reception and Placement Program
Maintain and document case files for each case in accordance with guidelines
Provide on-going case management including core services delivery and maintenance assistance services to eligible clients throughout the program service period
Coordinate and assist in apartment set-up for refugees as required
Coordinate English classes, vocational education, job training, childcare, cultural orientation and other referrals and services, as well as transportation to appointments
Coordinate interpretation and translation services to refugee clients
Conduct home visits as mandated by the program
Prepare and document direct client assistance requests and disbursements
Enroll eligible clients into the employment program and provide orientation, maintenance assistance, and on-going case management services throughout the program service period
Develop and document a budget for each case with expenditures and dates
Coordinate employment services, including job orientations, in a timely manner to assist client in achieving self-sufficiency
Coordinate and conduct enrollment of the Central American Minors (CAM) program for CWS South Florida
Coordinate and conduct enrollment of the Lautenberg program for CWS South Florida
Generate and submit cases’ reports
Participate in community events to disseminate program information and recruit potential clients
Stays abreast of refugee and immigrant issues, and available services to refugees, using current information to better identify and serve refugee clients
Must have reliable transportation and a valid driver’s license
Perform other related duties as requested by the Resettlement Program Manager, the Regional Director Southeast and/or his/her designee
Qualification
Required
Bachelor's degree or equivalent experience in lieu of degree
Minimum 3 years' previous work experience with refugee resettlement case management or other direct social services and excellent interviewing skills
Computer literacy, using word processing and database applications
Strong English writing skills
Spanish language fluency required
Must have reliable transportation and a valid driver's license
Benefits
403 (b) Retirement Plan
Medical, Dental and Vision Insurance
Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
14 Official Holidays
12 Sick Days Off (Accrued monthly)
Life Insurance and AD&D
Long Term and Short-Term Disability
Employee Assistance Program (EAP)
Health Savings Account
Flexible Spending Accounts
Company
Church World Service
Church World Service is a group of churches of various denominations that have come together to help the poor and needy.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joanne Rendall
CFO and Senior Vice President
Alicia Roda-Pearsall, SHRM-CP
HR Business Partner II
Recent News
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2025-09-12
2025-06-04
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